Plex Systems > Case Studies > GinSan Industries Trims Product Customizing Process From Days to Fewer Than Five Minutes

GinSan Industries Trims Product Customizing Process From Days to Fewer Than Five Minutes

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

Plex Cloud ERP
Plex Option Configurator

Tech Stack

Cloud ERP

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings
Customer Satisfaction

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Automotive

Applicable Functions

Business Operation
Sales & Marketing

Use Cases

Inventory Management
Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

GinSan Industries, established in 1976 and based in Grand Rapids, Michigan, is a prominent provider of self-service car wash equipment. The company designs and manufactures a comprehensive range of car wash equipment and has expanded its services to include convenience stores, gas stations, manufacturing facilities, apartment complexes, golf courses, and rental car companies. As a full-service company, GinSan Industries offers site inspection, product recommendation, custom design and manufacturing, as well as installation and servicing of equipment. The company is a leader in equipment rehabilitation services, enhancing customer experience and sales by adding products like coin acceptors, display features, and credit card acceptors to existing systems.

The Challenge

GinSan Industries faced significant challenges with its outdated materials resource planning (MRP) system, which was unable to efficiently handle the complexities of their customized product offerings. The company needed to streamline its operations, particularly in generating accurate bills of materials (BOM) for custom orders. The existing system often resulted in errors due to manual data entry, leading to production inefficiencies and potential customer dissatisfaction. As GinSan Industries expanded its business divisions, it became evident that an upgraded enterprise resource planning (ERP) solution was necessary to improve data accuracy and operational efficiency.

The Solution

To address the challenges, GinSan Industries implemented the Plex Cloud ERP system, which offered industry-specific functionalities and ease of use. The Plex Option Configurator was a key feature that allowed the company to define features and relationships in a single BOM for each order. This system enabled salespeople to quickly generate accurate BOMs by selecting part numbers from a limited list, reducing errors and improving efficiency. The real-time data availability provided by Plex Cloud ERP allowed GinSan Industries to track parts, calculate prices, and monitor job progress seamlessly. This integration not only simplified the order process but also enabled salespeople to offer valuable advice and upsell products and services to customers.

Operational Impact

The implementation of Plex Cloud ERP automated various business processes, including order entry, order confirmation, job creation, manufacturing, assembly, inventory management, and shipping.
The integration of these features resulted in fewer inventory issues and made it easier to manage engineering changes.
GinSan Industries achieved more visibility in its operations, allowing for a more streamlined manufacturing process.
The company was able to deliver customized orders within a 24-hour turnaround time, enhancing customer satisfaction.
The cloud ERP solution facilitated the gathering, maintenance, and communication of accurate information at every step, from order entry to shipping.

Quantitative Benefit