Global Business Process Outsourcer Improves Service Delivery With NETSCOUT Smart Visibility
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® InfiniStreamNG® appliances
- nGenius® 5010 Packet Flow Switch
- nGenius Visibility as a Service
Tech Stack
- Network Monitoring
- Data Center Monitoring
- Application Performance Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Real-Time Location System (RTLS)
Services
- System Integration
- Training
About The Customer
The company is one of the global leaders in the business process outsourcing (BPO) and consulting services industry. The company continues to diversify their business service solutions to stay apace of customer and prospect demands for solutions that assist with cloud and virtual technology adoption, data migration, and business analytics. The company is a long-time NETSCOUT customer, using the Arbor Edge Defense and Arbor Cloud cybersecurity solution for automated distributed denial of service (DDoS) protection and perimeter defense. With the company operating at this global scale, their information technology (IT) departments rely on many vendor tools to help keep business services running in support of both customers and their own employees – wherever these consulting and managed service projects are deployed.
The Challenge
The company, a global leader in the business process outsourcing (BPO) and consulting services industry, was facing visibility gaps in application performance and data center migration. Despite using many vendor tools, network and application performance issues had emerged in one service delivery region. Visibility gaps had also surfaced across the business, making it difficult for IT resources to monitor company business traffic, application performance at some on-premises and co-located data centers, and applications being migrated from one data center to another. The company was looking for a vendor-neutral solution that could address visibility and performance issues using real-world use cases and workflows.
The Solution
The company decided to extend their business relationship with NETSCOUT and deployed InfiniStreamNG (ISNG) appliances and nGenius Packet Flow Switch (PFS) technology at global data center locations to close their visibility gaps. The nGeniusONE Service Assurance platform performance analytics used smart data generated by ISNG and PFS data sources to provide IT teams with improved application monitoring and service delivery across the business. The NETSCOUT nGenius Visibility as a Service (nVaaS) program delivered both staff augmentation services and recommended practices guidance for customizing nGeniusONE service dashboard and monitor views. nVaaS subject matter experts focused on key services, including Office 365 and Webex, that were critical the company’s Network, Microsoft, Cisco, and Business Application teams.
Operational Impact
Quantitative Benefit
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