全球业务流程外包商借助 NETSCOUT 智能可视性改善服务交付
公司规模
Large Corporate
国家
- Worldwide
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® InfiniStreamNG® appliances
- nGenius® 5010 Packet Flow Switch
- nGenius Visibility as a Service
技术栈
- Network Monitoring
- Data Center Monitoring
- Application Performance Monitoring
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 过程控制与优化
- 实时定位系统 (RTLS)
服务
- 系统集成
- 培训
关于客户
该公司是业务流程外包 (BPO) 和咨询服务行业的全球领导者之一。该公司不断使其业务服务解决方案多样化，以满足客户和潜在客户对解决方案的需求，这些解决方案有助于采用云和虚拟技术、数据迁移和业务分析。该公司是 NETSCOUT 的长期客户，使用 Arbor Edge Defense 和 Arbor Cloud 网络安全解决方案进行自动分布式拒绝服务 (DDoS) 保护和外围防御。由于该公司在全球范围内运营，其信息技术 (IT) 部门依赖许多供应商工具来帮助保持业务服务的运行，以支持客户和他们自己的员工——无论这些咨询和托管服务项目部署在哪里。
挑战
该公司是业务流程外包 (BPO) 和咨询服务行业的全球领导者，在应用程序性能和数据中心迁移方面面临可见性差距。尽管使用了许多供应商工具，但在一个服务交付区域还是出现了网络和应用程序性能问题。可见性差距也在整个企业中浮现，使得 IT 资源难以监控公司业务流量、某些本地和共置数据中心的应用程序性能以及从一个数据中心迁移到另一个数据中心的应用程序。该公司正在寻找一种供应商中立的解决方案，可以使用实际用例和工作流来解决可见性和性能问题。
解决方案
该公司决定扩大与 NETSCOUT 的业务关系，并在全球数据中心部署了 InfiniStreamNG (ISNG) 设备和 nGenius 数据包流交换机 (PFS) 技术，以弥补其可见性方面的差距。nGeniusONE 服务保证平台性能分析使用 ISNG 和 PFS 数据源生成的智能数据，为 IT 团队提供改进的应用程序监控和整个业务的服务交付。NETSCOUT nGenius 可视性即服务 (nVaaS) 计划提供了人员增强服务和推荐实践指导，用于定制 nGeniusONE 服务仪表板和监控视图。nVaaS 主题专家专注于关键服务，包括 Office 365 和 Webex，这些服务对公司的网络、Microsoft、Cisco 和业务应用程序团队至关重要。
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