Global Consumer Products Distributor Improves Efficiency with ShipHawk
Customer Company Size
Large Corporate
Region
- America
Country
- United States
- Canada
Product
- ShipHawk
Tech Stack
- Cloud-based solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
About The Customer
The customer is a global distributor of accessories for smoke shops, dispensary channels, and wholesale customers. They serve over 10,000 wholesale customers and specialty brick & mortar retail locations. Additionally, they own and operate two of the highest volume direct-to-consumer eCommerce websites in North America. As a result of their sustained growth both domestically and internationally, the customer had outgrown their previous shipping software which was built for small businesses.
The Challenge
The customer, a global distributor of accessories for smoke shops, dispensary channels, and wholesale customers, had outgrown their previous shipping software which was built for small businesses. The absence of a streamlined shipping software meant spending time on manual steps that were driving up fulfillment times. Many of the customer’s products require domestic and Canadian HAZMAT labels, but there was no automated system for label generation. The team was forced to use a connector software to pass order data over to separate carrier platforms, all to generate a label. Scan-scan-print was no different - the team had been forced to jump between multiple systems which resulted in more wasted time. The customer needed a shipping solution that would address their expanding market presence, which was restricted due to the limitations of their previous shipping connector.
The Solution
The ShipHawk platform provided the customer with a comprehensive cloud-based solution that reduced the amount of software they relied upon while improving the efficiency of their fulfillment processes. Fulfillment times were dramatically reduced. ShipHawk’s scan-scan-print capabilities dropped processing times by 89% - from 45 seconds to 5 seconds - all by cutting out unnecessary systems in favor of one centralized solution. Automating HAZMAT label generation within ShipHawk means that the team no longer has to jump from a shipping connector to a carrier platform then back to the connector. Now the team can work in one system. With ShipHawk, this customer consolidated their Canadian and domestic volume into a single platform. The new scalability has also enabled the company to seamlessly handle volume spikes, both domestically and in Canada, during their busy season.
Operational Impact
Quantitative Benefit
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