Global Consumer Products Distributor Improves Efficiency with ShipHawk
公司规模
Large Corporate
地区
- America
国家
- United States
- Canada
产品
- ShipHawk
技术栈
- Cloud-based solution
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 消费品
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 云规划/设计/实施服务
关于客户
The customer is a global distributor of accessories for smoke shops, dispensary channels, and wholesale customers. They serve over 10,000 wholesale customers and specialty brick & mortar retail locations. Additionally, they own and operate two of the highest volume direct-to-consumer eCommerce websites in North America. As a result of their sustained growth both domestically and internationally, the customer had outgrown their previous shipping software which was built for small businesses.
挑战
The customer, a global distributor of accessories for smoke shops, dispensary channels, and wholesale customers, had outgrown their previous shipping software which was built for small businesses. The absence of a streamlined shipping software meant spending time on manual steps that were driving up fulfillment times. Many of the customer’s products require domestic and Canadian HAZMAT labels, but there was no automated system for label generation. The team was forced to use a connector software to pass order data over to separate carrier platforms, all to generate a label. Scan-scan-print was no different - the team had been forced to jump between multiple systems which resulted in more wasted time. The customer needed a shipping solution that would address their expanding market presence, which was restricted due to the limitations of their previous shipping connector.
解决方案
The ShipHawk platform provided the customer with a comprehensive cloud-based solution that reduced the amount of software they relied upon while improving the efficiency of their fulfillment processes. Fulfillment times were dramatically reduced. ShipHawk’s scan-scan-print capabilities dropped processing times by 89% - from 45 seconds to 5 seconds - all by cutting out unnecessary systems in favor of one centralized solution. Automating HAZMAT label generation within ShipHawk means that the team no longer has to jump from a shipping connector to a carrier platform then back to the connector. Now the team can work in one system. With ShipHawk, this customer consolidated their Canadian and domestic volume into a single platform. The new scalability has also enabled the company to seamlessly handle volume spikes, both domestically and in Canada, during their busy season.
运营影响
数量效益
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