Global Home Fashion Retailer Gains Visibility Into Mission Critical Buyer Applications and Distribution Services
Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
Country
- United States
Product
- nGeniusONE Platform
- InfiniStream Appliances
- nGenius Packet Flow Switches
- OptiViewXG handheld network analysis tablet
Tech Stack
- Network Monitoring
- Application Performance Monitoring
- Wi-Fi Connectivity
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Supply Chain Visibility
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a global retailer specializing in discount apparel and home fashion. They offer customers a changing assortment of high-quality merchandise at discounted prices. With nearly four thousand stores spanning nine countries on three continents, generating in excess of $30 billion in annual revenues, this is a globally distributed business. For this home fashion retailer, always-on communication between stores, distribution centers, buying offices, and datacenters, was absolutely crucial for ensuring that the right goods make it to the stores in a timely fashion.
The Challenge
The global retailer was facing challenges with network uptime and ensuring availability of mission critical applications and services. Network congestion issues and lack of bandwidth were interfering with application performance. Whenever a buying office or distribution center was down for more than an hour, millions of dollars were lost. The IT team was tasked with monitoring network uptime and ensuring availability of mission critical applications and services. However, they were essentially flying blind and had to try scattershot approaches to resolving the issues. This necessitated the formation of a war room where finger pointing created delays in resolving the issues along with further consternation.
The Solution
The retailer implemented the nGeniusONE Service Assurance Platform with Adaptive Service Intelligence™ (ASI) technology. The IT team instrumented its datacenters, distribution centers, and buying offices with InfiniStream appliances, the newest software-based InfiniStreamNG™ appliance, and nGenius Packet Flow Switches, so they can monitor network uptime and availability and quickly pinpoint congestion issues between the stores and distribution centers. nGeniusONE dashboards and grid were deployed to investigate issues both reactively and proactively. New dashboards are built ad hoc as problems arise. In addition, an OptiViewXG handheld network analysis tablet was deployed to troubleshoot Wi-Fi connectivity issues at critical board of directors meetings.
Operational Impact
Quantitative Benefit
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