全球家居时尚零售商深入了解关键任务买家应用程序和分销服务
公司规模
Large Corporate
地区
- America
- Asia
- Europe
国家
- United States
产品
- nGeniusONE Platform
- InfiniStream Appliances
- nGenius Packet Flow Switches
- OptiViewXG handheld network analysis tablet
技术栈
- Network Monitoring
- Application Performance Monitoring
- Wi-Fi Connectivity
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 网络与连接 - 网络管理和分析软件
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
适用功能
- 物流运输
- 商业运营
用例
- 供应链可见性(SCV)
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
客户是一家专门经营折扣服装和家居时尚的全球零售商。他们以折扣价向客户提供不断变化的高品质商品。该公司在三大洲的九个国家/地区拥有近四千家门店，年收入超过 300 亿美元，是一家全球分布的企业。对于这家家居时尚零售商来说，门店、配送中心、采购办公室和数据中心之间始终保持沟通对于确保正确的商品及时送达门店至关重要。
挑战
这家全球零售商面临着网络正常运行时间和确保关键任务应用程序和服务可用性的挑战。网络拥塞问题和带宽不足影响了应用程序的性能。每当采购办公室或配送中心停机超过一小时，就会造成数百万美元的损失。IT 团队的任务是监控网络正常运行时间和确保关键任务应用程序和服务的可用性。然而，他们基本上是盲目行事，不得不尝试漫无目的的方法来解决问题。这就需要组建一个作战室，互相指责导致问题解决延迟，并进一步加剧恐慌。
解决方案
该零售商实施了采用自适应服务智能™ (ASI) 技术的 nGeniusONE 服务保证平台。IT 团队在其数据中心、配送中心和采购办公室配备了 InfiniStream 设备、最新的基于软件的 InfiniStreamNG™ 设备和 nGenius 数据包流交换机，以便监控网络正常运行时间和可用性，并快速查明商店和配送中心之间的拥塞问题。部署了 nGeniusONE 仪表板和网格，以便被动和主动调查问题。当问题出现时，会临时构建新的仪表板。此外，还部署了 OptiViewXG 手持式网络分析平板电脑，以在重要的董事会会议上排除 Wi-Fi 连接问题。
运营影响
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