Global On-line Software Company Extends Service Assurance Capabilities with NETSCOUT
Customer Company Size
Large Corporate
Region
- Asia
- Europe
Country
- United States
- Other
Product
- nGeniusONE Service Assurance Platform
- nGeniusPULSE
- InfiniStreamNG appliances
Tech Stack
- Unified Communications and Collaboration (UC&C) solutions
- VoIP
- Adaptive Service Intelligence (ASI) technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Software
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Remote Control
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
This is a well-established multi-billion dollar, on-line software company with nearly 8,000 employees in offices located across North America, Europe and Asia. For a quarter century, this innovative organization has serviced millions of Internet customers using market-leading, financial management services software - with Web input, updates and downloads - from consumers to small businesses and extending to many medium-sized concerns world-wide. Today, their customers depend on availability and highly responsive experiences with on-line services for managing their businesses, paying taxes and/or handling their household budgets. Disruptions and delays are NOT an option!
The Challenge
The company’s Unified Communications and Collaboration (UC&C) solutions were plagued with problems, causing significant disruptions for end users. The company was relying on several dozen monitoring and troubleshooting tools, leading to a high degree of inefficiency when it came to problem identification. The duplication and redundancy in these tools was costing the company in excess of $1 million a year in maintenance expenses alone. Lacking a single, viable tool for network and application service assurance of the entire enterprise, IT was hard-pressed to quickly identify the root cause of UC&C disruptions or remote site issues and resolve them in a timely manner.
The Solution
The company selected the nGeniusONE Service Assurance platform primarily to achieve their goals of gaining service assurance visibility for their UC&C services. They selected the nGeniusONE Server, several InfiniStreamNG appliances, nGenius for Flows, and nGenius Collectors for NetFlow monitoring. They subsequently added the nGeniusPULSE for remote site synthetic transactions for VoIP, as well as for infrastructure health analysis and testing. The Software Company has leveraged the capabilities offered in the NETSCOUT solutions in their data centers and branch offices to cost-effectively achieve a more complete and holistic approach to service assurance and allowed the IT staff to address several critical areas simultaneously.
Operational Impact
Quantitative Benefit
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