全球在线软件公司借助 NETSCOUT 扩展服务保障能力
公司规模
Large Corporate
地区
- Asia
- Europe
国家
- United States
- Other
产品
- nGeniusONE Service Assurance Platform
- nGeniusPULSE
- InfiniStreamNG appliances
技术栈
- Unified Communications and Collaboration (UC&C) solutions
- VoIP
- Adaptive Service Intelligence (ASI) technology
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Software
适用功能
- 商业运营
用例
- 远程协作
- 远程控制
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
这是一家市值数十亿美元的知名在线软件公司，在北美、欧洲和亚洲的办事处拥有近 8,000 名员工。二十五年来，这家创新型公司使用市场领先的财务管理服务软件（包括 Web 输入、更新和下载）为数百万互联网客户提供服务，客户范围从消费者到小型企业，甚至扩展到全球许多中型企业。如今，他们的客户依靠在线服务的可用性和高度响应体验来管理他们的业务、纳税和/或处理他们的家庭预算。中断和延迟绝不是他们的选择！
挑战
该公司的统一通信和协作 (UC&C) 解决方案问题重重，给最终用户造成了严重影响。该公司依赖数十种监控和故障排除工具，导致问题识别效率极低。这些工具的重复和冗余每年仅维护费用就使公司损失超过 100 万美元。由于缺乏一种可用于整个企业网络和应用服务保障的单一、可行的工具，IT 部门很难快速识别 UC&C 中断或远程站点问题的根本原因并及时解决这些问题。
解决方案
该公司选择 nGeniusONE 服务保障平台主要是为了实现其目标，即获得 UC&C 服务的服务保障可见性。他们选择了 nGeniusONE 服务器、多个 InfiniStreamNG 设备、nGenius for Flows 和 nGenius Collectors for NetFlow 监控。随后，他们添加了 nGeniusPULSE，用于 VoIP 的远程站点合成事务以及基础设施健康状况分析和测试。该软件公司在其数据中心和分支机构中利用了 NETSCOUT 解决方案提供的功能，以经济高效的方式实现了更完整、更全面的服务保障方法，并允许 IT 员工同时解决几个关键领域。
运营影响
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