AppSheet > Case Studies > Globe Telecom: Enhancing Efficiency and Collaboration with AppSheet and Google Workspace

Globe Telecom: Enhancing Efficiency and Collaboration with AppSheet and Google Workspace

Technology Category

Analytics & Modeling - Machine Learning
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Education
Telecommunications

Applicable Functions

Human Resources
Maintenance

Use Cases

Building Automation & Control
Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services
Training

About The Customer

Globe Telecom is a leading full-service telecommunications company in the Philippines, serving the needs of consumers and businesses across a suite of products and services including mobile, fixed, broadband, data connectivity, internet, and managed services. The company is publicly listed on the PSE (GLO) and committed to UN Global Compact sustainability principles. Globe Telecom plays a vital role in connecting a sprawling archipelago of over 7,600 islands and more than 100 million people. The company's mission is to deliver the digital lifestyle to a nation brimming with opportunity yet also struggling with poverty and limited resources.

The Challenge

Globe Telecom, a leading telecommunications company in the Philippines, was faced with the challenge of automating business processes, fostering digital collaboration, and accelerating decision-making. The company's mission was to deliver a digital lifestyle to a nation with over 100 million people, many of whom were struggling with poverty and limited resources. To achieve this, Globe Telecom needed to transform its own digital culture and create new digital experiences. The company also aimed to spark a digital revolution that would bring quality education, financial services, and healthcare to millions of people at the tap of a smartphone screen. However, the company was using a lot of manual processes to serve its customers and needed to embed software within these processes or use software to create end-to-end processes.

The Solution

Globe Telecom turned to Google Workspace and AppSheet to enable its new digital identity. The company implemented Google Workspace to its workforce of 17,000 people in only four months, starting with messaging and communication platforms including Gmail, Google Meet, and Calendar, then moving to productivity and collaboration apps such as Drive, Slides, Sheets, Forms, and Sites. Globe Telecom also adopted AppSheet, a no-code platform that enables teams and individuals to create workplace apps. This helped accelerate the organization’s digital transformation program. With AppSheet, Globe Telecom was able to democratize app development by enabling employees to build apps to automate internal processes without support from the business’s IT operation. This allowed the company to centralize costs and implement internal automation processes that were not previously prioritized or accepted when business cases were submitted.

Operational Impact

The implementation of Google Workspace and AppSheet has brought about significant operational results for Globe Telecom. The company has been able to automate processes for maintaining the cell sites used to deliver mobile phone networks, reducing the time needed to create reports from two weeks to one to two hours. The company has also been able to strengthen its security policies, adopting single sign-on and multifactor authentication, mobile device management, content compliance, and other features. Drive has enhanced security by bringing all employee data storage into a secure cloud environment. Furthermore, the company's new collaborative ethos found an important enabler in Google Meet, which allows simple, intuitive video conferencing. With Google Workspace and Google Cloud, Globe Telecom is working with a business that is actively helping make the telecommunication provider’s vision a reality.

Quantitative Benefit