CrowdStrike > Case Studies > Globe Telecom Reduces Risk and Gains Immediate Visibility with New Threat-based Operational Security Approach

Globe Telecom Reduces Risk and Gains Immediate Visibility with New Threat-based Operational Security Approach

Customer Company Size

Large Corporate

Region

Asia

Country

Philippines

Product

Falcon Complete
Falcon Prevent NGAV
Falcon Insight EDR
Falcon OverWatch
Falcon Discover IT Hygiene

Tech Stack

CrowdStrike Falcon Platform
CrowdScore

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Cybersecurity & Privacy - Application Security
Cybersecurity & Privacy - Network Security
Cybersecurity & Privacy - Security Compliance

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Cybersecurity
Intrusion Detection Systems
Remote Asset Management

Services

Cybersecurity Services
System Integration

About The Customer

Globe Telecom is the leading telecommunications provider in the Philippines, serving over 80 million customers, which accounts for roughly three-quarters of the country's population. As a major player in the telecommunications industry, Globe Telecom has a significant responsibility to ensure the security and reliability of its services. The company has been proactive in transforming its cybersecurity approach to better protect its vast customer base and its own infrastructure. Globe Telecom's leadership recognized the need to shift from a traditional risk-, compliance-, and audit-based model to a more dynamic threat-based model. This shift was driven by the increasing sophistication of cyber threats and the need for a more agile and responsive security posture. To achieve this, Globe Telecom established a security operations center (SOC), consolidated departments, and significantly expanded its IT team, increasing its size by over 300%. The company also increased its capital expenditure on IT and security to build a robust foundation for its cybersecurity efforts.

The Challenge

Despite a conservative approach to cybersecurity investment, the Asia-Pacific region, including Globe Telecom, faces the same cyberthreats as elsewhere, particularly the growing concern of ransomware. The region's conservative approach has led to a talent gap, making it difficult to identify and recruit threat hunters and experienced analysts. Telecom is one of the industries most commonly targeted by sophisticated adversaries, and Globe Telecom required cutting-edge cybersecurity to protect both its internal systems and infrastructure and its customers from the latest threats. Additionally, Globe Telecom sought to adopt a new approach to security for full visibility to better manage response, resources, and compliance.

The Solution

Globe Telecom chose CrowdStrike as its security partner in 2016, deploying the CrowdStrike Falcon platform. The deployment was completed quickly, with phase one initially within a day, and the total deployment time was 90% less than that of their previous solution. Globe Telecom engaged with the CrowdStrike Falcon OverWatch team of threat hunting experts, gaining immediate visibility into its 17,400 endpoints and threats they were previously unaware of. The CrowdStrike CrowdScore capability helped prioritize incident response, allowing Globe Telecom to focus on the most critical threats. The Falcon OverWatch team became a trusted extension of Globe Telecom's security operations team, helping them identify and understand sophisticated threats and move to higher levels of cybersecurity maturity. This partnership enabled Globe Telecom to communicate cybersecurity progress and concerns clearly to executive leadership, facilitating effective decision-making.

Operational Impact

Globe Telecom gained speed and agility with immediate visibility into its security landscape.
The quick deployment across numerous hosts, platforms, and operating systems was achieved with no interruption to the business.
Globe Telecom now prioritizes events using the CrowdScore capability, which filters the telemetry provided by the CrowdStrike Falcon platform.
The Falcon OverWatch team is viewed as a trusted extension of Globe Telecom's security operations team, aiding in identifying and understanding sophisticated threats.
Cybersecurity progress and concerns are clearly communicated to executive leadership, allowing for effective decision-making.

Quantitative Benefit