Grainger Enhances Global Team Engagement with Intelligent Communication Platform
Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
Country
- United States
- Japan
- United Kingdom
Product
- Firstup
Tech Stack
- Omni-channel Intelligent Communication Platform
- Mobile App
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Grainger is a leading industrial supply manufacturer headquartered in Lake Forest, Illinois. With a global workforce of 26,000 employees, Grainger operates primarily in North America, Japan, and the United Kingdom. The company serves over 4.5 million customers worldwide, emphasizing innovative technology and strong customer relationships. Grainger's purpose, 'We Keep the World Working,' reflects its commitment to maintaining operational efficiency and connectivity across its diverse and widespread team. Certified as a Great Place to Work since 2021, Grainger values employee engagement and effective communication as key components of its success.
The Challenge
Reaching their globally dispersed, multilingual, and largely deskless employees has always been essential to Grainger’s success. As the digital workplace landscape evolved rapidly, Grainger recognized the need to move beyond traditional employee communication methods. The existing infrastructure was inadequate for the growing demand for more intelligent communication. Grainger needed a solution that could effectively reach all employees, including those without frequent access to email or desktop computers.
The Solution
Grainger implemented Firstup, an omni-channel intelligent communication platform, to ensure important information reaches all employees, including those on the frontline. The platform includes a mobile app accessible anytime, anywhere, which significantly enhances employee engagement. The solution allows for streamlined access to critical information and automatic translation of employee content into preferred languages. This approach has led to a marked increase in engagement, with mobile app interactions being 10 to 15 times higher than traditional email communication. The platform's ability to reach deskless employees effectively has been a game-changer for Grainger.
Operational Impact
Quantitative Benefit
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