Grainger Enhances Global Team Engagement with Intelligent Communication Platform
公司规模
Large Corporate
地区
- America
- Asia
- Europe
国家
- United States
- Japan
- United Kingdom
产品
- Firstup
技术栈
- Omni-channel Intelligent Communication Platform
- Mobile App
实施规模
- Enterprise-wide Deployment
影响指标
- Employee Satisfaction
- Digital Expertise
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
关于客户
Grainger is a leading industrial supply manufacturer headquartered in Lake Forest, Illinois. With a global workforce of 26,000 employees, Grainger operates primarily in North America, Japan, and the United Kingdom. The company serves over 4.5 million customers worldwide, emphasizing innovative technology and strong customer relationships. Grainger's purpose, 'We Keep the World Working,' reflects its commitment to maintaining operational efficiency and connectivity across its diverse and widespread team. Certified as a Great Place to Work since 2021, Grainger values employee engagement and effective communication as key components of its success.
挑战
Reaching their globally dispersed, multilingual, and largely deskless employees has always been essential to Grainger’s success. As the digital workplace landscape evolved rapidly, Grainger recognized the need to move beyond traditional employee communication methods. The existing infrastructure was inadequate for the growing demand for more intelligent communication. Grainger needed a solution that could effectively reach all employees, including those without frequent access to email or desktop computers.
解决方案
Grainger implemented Firstup, an omni-channel intelligent communication platform, to ensure important information reaches all employees, including those on the frontline. The platform includes a mobile app accessible anytime, anywhere, which significantly enhances employee engagement. The solution allows for streamlined access to critical information and automatic translation of employee content into preferred languages. This approach has led to a marked increase in engagement, with mobile app interactions being 10 to 15 times higher than traditional email communication. The platform's ability to reach deskless employees effectively has been a game-changer for Grainger.
运营影响
数量效益
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