Great Commission Publications
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Acumatica Financial Management Suite
- Acumatica Distribution Management Suite
- Acumatica Customer Management Suite
Tech Stack
- Cloud-based ERP
- Avalara Avatax
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Sales & Marketing
- Logistics & Transportation
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Great Commission Publications (GCP) is a non-profit organization founded in 1975 by the Orthodox Presbyterian Church and the Presbyterian Church in America. GCP produces Sunday school curriculum for the founding denomination, churches denominations, and individuals. GCP has approximately 15 employees and generates $2.5 – $3 million in annual revenue. The company is headquartered in Suwanee, Georgia, in the metro Atlanta area. GCP's main business involves the publication and nationwide distribution of church school materials.
The Challenge
Great Commission Publications (GCP) was facing significant challenges due to the inadequacies of their previous data management systems. The existing system was primarily developed for book publishers and GCP users had limited ability to retrieve financial and operational data. This resulted in long download times and often, the inability to retrieve a year's worth of information. The existing database system was often unable to print order confirmations for the warehouse, which resulted in orders not being shipped. This created a snowball effect of further issues in customer service and shipping operations. GCP also couldn't easily update its freight database files, a problem which had cost the business many thousands of dollars in lost freight billings in previous years.
The Solution
GCP evaluated numerous ERP applications before selecting Acumatica to improve data management and enhance customer service. They use the Financial Management, Distribution Management, and Customer Management (CRM) suites and are investigating integrating OzLINK for freight management purposes. A key feature that attracted the team to Acumatica was its ability to create reports. Unlike GCP’s old system, Acumatica is Cloud-based and offers easy remote access to all employees. GCP’s customer service representatives and curriculum specialists also enjoy managing their customer order flow and data more efficiently. Acumatica has also helped GCP turn orders around much faster.
Operational Impact
Quantitative Benefit
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