Grocery Chain Keeps the Shelves Stocked During a Pandemic with Domo
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Domo
Tech Stack
- Data Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
- Procurement
Use Cases
- Real-Time Location System (RTLS)
- Inventory Management
Services
- Data Science Services
About The Customer
Harmons is a family-owned and operated supermarket chain that started as a fruit stand in 1932. Over the years, it has grown to 19 locations throughout Utah. The company has been using Domo for several years to make data-driven decisions about which products to stock in each store to meet the specific needs of its neighborhoods. During the COVID-19 pandemic, Harmons faced the challenge of keeping its shelves stocked amid panic buying and supplier shortages. The company has 3,000 employees and generates $500 million in revenue.
The Challenge
Harmons, a family-owned and operated supermarket chain with 19 locations throughout Utah, faced a significant challenge during the COVID-19 pandemic. The sudden increase in demand for certain products, coupled with supplier shortages, made it difficult to keep shelves stocked. The situation was exacerbated when local celebrity and Utah Jazz star Rudy Gobert tested positive for COVID-19, raising awareness about the seriousness of the virus and leading to a surge in sales. Harmons needed a way to quickly identify the top-selling items and adjust their orders accordingly.
The Solution
Harmons used Domo to quickly pull a report showing the top 1,000 items sold within the last 24 hours. This data helped them identify what they needed to order to keep up with demand. The speed at which Harmons was able to pull its sales data proved to be a decisive advantage when it came time to put in orders. Harmons was able to use Domo to not only see its top-selling items, but to scan its stocks to see what was missing. This helped the grocer prioritize its top 4,000 SKUs out of its normal 60K+ SKUs without having to worry about lower-priority items. In addition, Harmons was able to specifically track its out-of-stock items and increase its orders appropriately, reducing its out-of-stock issues by 60%.
Operational Impact
Quantitative Benefit
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