Harbour's Transition from Zapier to Paragon for Scalable Integration Development
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Paragon
- Zapier
- Google Drive Integration
- Google Sheets Integration
Tech Stack
- API
- Webhooks
- Embedded iPaaS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Business Operation
- Product Research & Development
Use Cases
- Process Control & Optimization
- Remote Asset Management
- Edge Computing & Edge Intelligence
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Harbour is a contract management and e-signature platform based in San Francisco, CA, designed to simplify collaboration and workflow automation for businesses handling a high volume of contracts. The company is committed to empowering automated workflows by integrating with applications their customers already use. Harbour's vision is to make contract management self-service and easily integrated into customer workflows, ensuring a seamless experience. The platform aims to exist behind the scenes, helping customers get more business done without constantly returning to Harbour. Harbour's COO, Chris Crawford, and lead engineer, Caio Pizzol, emphasize the importance of a sustainable and scalable integration strategy to achieve this vision.
The Challenge
Harbour faced challenges in providing seamless and user-friendly integrations for their contract management platform. Initially, they released a public API and webhooks, allowing technical customers to build their own integrations. However, this approach was not suitable for non-technical users. Integrating with Zapier was a temporary solution, but it required customers to leave Harbour and pay separately, detracting from the user experience. Harbour needed a more sustainable and scalable integration strategy that minimized engineering effort and provided a frictionless experience for all customers.
The Solution
Harbour evaluated over a dozen Embedded iPaaS solutions to find a platform that met their key requirements: security, ease of implementation, intuitiveness, extensibility, and full white-labeling. After rigorous trials, they chose Paragon for its ease of use and seamless setup. Paragon's API documentation facilitated a smooth implementation process, allowing Harbour to integrate it into their product in just two hours. The platform's visual workflow builder enabled developers to build integration features without limitations. Paragon's headless implementation provided a fully native authentication and configuration experience, enhancing the end-user experience. Additionally, Paragon offered the necessary technical support to address any issues impacting users' product experience.
Operational Impact
Quantitative Benefit
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