Harbour's Transition from Zapier to Paragon for Scalable Integration Development
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Paragon
- Zapier
- Google Drive Integration
- Google Sheets Integration
技术栈
- API
- Webhooks
- Embedded iPaaS
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Software
- Professional Service
适用功能
- 商业运营
- 产品研发
用例
- 过程控制与优化
- 远程资产管理
- 边缘计算与边缘智能
服务
- 系统集成
- 软件设计与工程服务
关于客户
Harbour is a contract management and e-signature platform based in San Francisco, CA, designed to simplify collaboration and workflow automation for businesses handling a high volume of contracts. The company is committed to empowering automated workflows by integrating with applications their customers already use. Harbour's vision is to make contract management self-service and easily integrated into customer workflows, ensuring a seamless experience. The platform aims to exist behind the scenes, helping customers get more business done without constantly returning to Harbour. Harbour's COO, Chris Crawford, and lead engineer, Caio Pizzol, emphasize the importance of a sustainable and scalable integration strategy to achieve this vision.
挑战
Harbour faced challenges in providing seamless and user-friendly integrations for their contract management platform. Initially, they released a public API and webhooks, allowing technical customers to build their own integrations. However, this approach was not suitable for non-technical users. Integrating with Zapier was a temporary solution, but it required customers to leave Harbour and pay separately, detracting from the user experience. Harbour needed a more sustainable and scalable integration strategy that minimized engineering effort and provided a frictionless experience for all customers.
解决方案
Harbour evaluated over a dozen Embedded iPaaS solutions to find a platform that met their key requirements: security, ease of implementation, intuitiveness, extensibility, and full white-labeling. After rigorous trials, they chose Paragon for its ease of use and seamless setup. Paragon's API documentation facilitated a smooth implementation process, allowing Harbour to integrate it into their product in just two hours. The platform's visual workflow builder enabled developers to build integration features without limitations. Paragon's headless implementation provided a fully native authentication and configuration experience, enhancing the end-user experience. Additionally, Paragon offered the necessary technical support to address any issues impacting users' product experience.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
SET Creative Ditches Google Vault for Datto Backupify
When Kienholz first started at SET, the staff was using Microsoft Outlook for email with no form of data backup. It became apparent that something needed to change as the staff was often burdened with trying to recover emails from departed employees. Kienholz transitioned the team to Google’s Gmail and implemented Google Vault for backup purposes. While SET employees quickly adjusted to Gmail, which many use for personal email, the same could not be said for Google Vault. “Unlike most Google products, Vault was not user friendly at all. It’s very hard to search for items. We never really figured out how to do a restore either,” explained Kienholz. Due to SET’s work with high-profile brands, projects often go through many rounds of revisions right down to the eleventh hour. This means that every bit of information - especially data living in project managers’ emails - is crucial to delivering clients a polished design at deadline.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Zapier Aggregates Multiple Analytics in a Single Dashboard with the New Relic Platform
Zapier, a company that enables non-technical users to push data between hundreds of web applications, was facing a challenge in automating and provisioning servers for optimal performance. The company's environment consisted of 50 Linux servers on the Amazon Elastic Compute Cloud (EC2), a Django application split across several servers, and a backend consisting of a dynamic number of celery task workers fed by messages published to a RabbitMQ cluster. They also maintained a number of internal web services on nginx in front of Gunicorn and Node.js processes. Redis handled simple key and value stores, with logging handled by Graylog2 and ElasticSearch. However, they realized that no level of automation would be sufficient without an effective monitoring solution in place. They needed a tool that could provide immediate alerts when something was breaking and could be easily implemented into their environment.
