Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Retail
- Transportation
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Last Mile Delivery
- Retail Store Automation
Services
- System Integration
About The Customer
Harmons is a Utah-based, family-owned business that has been operating since 1932. It has 19 locations and is committed to providing the best products and quality food from all over Utah, both in-store and online. The company is dedicated to customer care and has integrated with Onfleet and ShopperKit for eCommerce fulfillment in four of its stores. Harmons is focused on maintaining brand loyalty through shopper-centric processes and is keen on taking care of its customers by providing a simple, efficient, and delightful shopping experience from the time an order is placed to the time it’s delivered.
The Challenge
Harmons, a family-owned and locally run business since 1932, with 19 locations in Utah, was faced with the challenge of developing an eCommerce solution for online order delivery. The company was concerned about outsourcing to a third-party service due to the potential disconnection from the shopper and the erosion of the trust their brand had built over time. The key challenge was to bring delivery in-house while remaining autonomous in the process. Harmons wanted to maintain brand loyalty through shopper-centric processes and needed to address the third-party challenge.
The Solution
Harmons found its solution in ADC’s fulfillment solution, ShopperKit, which provided the capability of smoothly integrating with a best-in-class third-party delivery logistics provider, Onfleet, while maintaining a strong retail brand. By establishing an integration partnership with Onfleet, ShopperKit could offer intuitive, seamless, and effective delivery logistics to their clients. This ensured the eCommerce process was optimized from order, to fulfillment, to delivery, while delighting the shopper. The combined ShopperKit/Onfleet solution allowed Harmons to own the eCommerce process, adapt quickly when errors arise, and maintain clear communication between customer and carrier.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations