技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 零售
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 零售店自动化
服务
- 系统集成
关于客户
Harmons 是一家总部位于犹他州的家族企业,自 1932 年开始运营。该公司拥有 19 个门店,致力于通过店内和网上提供来自犹他州各地的最佳产品和优质食品。该公司致力于客户服务,并与 Onfleet 和 ShopperKit 集成,在其四家商店实现电子商务。 Harmons 致力于通过以购物者为中心的流程来维持品牌忠诚度,并热衷于通过提供从下订单到交货的简单、高效和愉快的购物体验来照顾客户。
挑战
Harmons 是一家自 1932 年以来在当地经营的家族企业,在犹他州拥有 19 个分支机构,面临着开发在线订单交付电子商务解决方案的挑战。该公司对外包给第三方服务感到担忧,因为这可能会导致与购物者的脱节,而且随着时间的推移,他们的品牌建立的信任也会受到侵蚀。关键的挑战是在内部进行交付,同时在此过程中保持自主。 Harmons 希望通过以购物者为中心的流程来保持品牌忠诚度,并且需要解决第三方挑战。
解决方案
Harmons 在 ADC 的履行解决方案 ShopperKit 中找到了自己的解决方案,该解决方案能够与一流的第三方交付物流提供商 Onfleet 顺利集成,同时保持强大的零售品牌。通过与 Onfleet 建立集成合作伙伴关系,ShopperKit 可以为其客户提供直观、无缝且有效的配送物流。这确保了电子商务流程从订单、履行到交付得到优化,同时让购物者满意。 ShopperKit/Onfleet 组合解决方案使 Harmons 能够掌控电子商务流程,在出现错误时快速适应,并在客户和承运商之间保持清晰的沟通。
运营影响
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