Havertys Enhances Delivery Efficiency with Service Objects' Address Validation Solutions
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- DOTS Address Validation - US
- DOTS Address Geocode
- DOTS Email Validation
- FollowMyTruck
Tech Stack
- Address Validation API
- Geocoding API
- Email Validation API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Retail
- Consumer Goods
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Track & Trace of Assets
- Fleet Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Havertys, established in 1885, is a well-known full-service home furnishings retailer in the United States. With 118 showrooms across 16 states in the Southern and Midwestern regions, Havertys offers a wide selection of quality furniture in middle to upper-middle price ranges. The company has a long-standing reputation for providing excellent customer service and high-quality products, having paid a cash dividend every year since 1935. Havertys is committed to helping customers create warm and inviting homes by offering a vast array of styles and excellent value. The company prides itself on its friendly and professional sales associates who strive to make customers feel welcome and comfortable in their stores. With thousands of products available online and in-store, Havertys guarantees the quality, prices, and services that have been the foundation of the company for over 125 years.
The Challenge
Havertys, a prominent home furnishings retailer, faced significant challenges in ensuring accurate and timely deliveries to its customers. With an average of 2,000 deliveries per day, many of which were to new addresses, the company struggled with verifying customer addresses. The existing address databases often returned blank results, and the verification process was cumbersome and costly. This inefficiency not only affected operational costs but also impacted customer satisfaction, as incorrect addresses led to delivery delays and increased expenses. Havertys needed a reliable solution to validate addresses at the point of sale to enhance the customer experience and streamline its delivery operations.
The Solution
To address the challenge of verifying customer addresses, Havertys integrated Service Objects' DOTS Address Validation - US into its point-of-sale system. This solution provided a more efficient and reliable method for validating addresses, significantly improving the accuracy of delivery information. In addition to address validation, Havertys also implemented DOTS Address Geocode and DOTS Email Validation services to enhance location-based details and direct customer communications. These integrations allowed Havertys to validate over 50,000 addresses per month across 120 locations, ensuring that deliveries were made to the correct addresses. The implementation of these services not only streamlined the delivery process but also improved customer satisfaction by reducing delays and costs associated with incorrect addresses. Furthermore, Havertys developed its proprietary FollowMyTruck technology, which utilizes validated address data and routing software to provide customers with real-time delivery updates and exact delivery times.
Operational Impact
Quantitative Benefit
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