Health Insurance Company Streamlines Operations with Nuvolo's Connected Workplace
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries
- Glass
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Asset Lifecycle Management
- Inventory Management
Services
- System Integration
About The Customer
The customer is one of the largest health insurance companies in the U.S., serving more than 2 million people. With over 3,000 employees, their organization delivers programs through a network of thousands of doctors, healthcare providers, and hospitals. They had multiple workplace management systems in place, which were causing inefficiencies and errors. The company needed a more streamlined and efficient system to manage their operations, and chose Nuvolo Connected Workplace to consolidate their multiple systems into one.
The Challenge
The customer, one of the largest health insurance companies in the U.S., was struggling with multiple workplace management systems. The Facilities Management team was using a computerized maintenance management system (CMMS), corporate was using ServiceNow for IT-related requests, and the Space Management team had its own separate system. This led to a 'swivel chair' process where data was manually entered into multiple systems, leading to unnecessary time and effort, and often resulting in errors. The Space Management team was also using email and spreadsheets to track workstations and handle move planning, which was inefficient and error-prone. The company realized they needed a more streamlined and efficient system to manage their operations.
The Solution
The health insurance company chose Nuvolo Connected Workplace to consolidate their multiple systems into one. Nuvolo's solution offered enterprise asset management (EAM), CMMS, and space management capabilities, all built on the ServiceNow platform which the company was already using. This made Nuvolo an optimal choice as it could perform all the necessary functions and would be seamless to implement. The company is now making the most of Nuvolo’s capabilities, using the Space solution to track badge data and manage workspace layouts, and planning to use the reservation feature for desk hoteling. The Maintenance solution is helping the Facilities Management team improve asset tracking, streamline maintenance, and organize data. Technicians can now use their mobile devices to scan a barcode and see the entire history and context of an asset within the Nuvolo system.
Operational Impact
Quantitative Benefit
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