Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Temperature Sensors
Applicable Industries
- Healthcare & Hospitals
- National Security & Defense
Use Cases
- Cybersecurity
- Tamper Detection
Services
- Cybersecurity Services
About The Customer
Healthfirst is the largest not-for-profit health insurer in New York State, offering high-quality, affordable plans to fit every life stage. These include Medicaid, Medicare Advantage, long-term care, qualified health, and individual and small group plans. Healthfirst’s unique advantage is its member-first approach, partnering closely on shared goals with its broad network of providers. The organization is a pioneer of the value-based care model, where hospitals and physicians are paid based on patient outcomes. Healthfirst has an annual revenue of US$14 billion and employs 5,000 staff.
The Challenge
Healthfirst, the largest not-for-profit health insurer in New York State, faced a significant challenge in evolving its cybersecurity operations. With a rapidly growing member base of 1.8 million and an increasingly complex healthcare landscape, the organization needed a robust cybersecurity program. Healthfirst holds a comprehensive database of member-related information, including enrollment, billing, customer care, payments, processing claims, and health data. The protection of these highly sensitive healthcare records and identities of members and staff was paramount. The organization had adopted a cloud-first strategy, with approximately 70% of systems and applications now cloud-based and 10,000 endpoints, 70% of which are remote. This required a sophisticated and robust security solution. The organization aimed to transform the industry by digitally enabling its members, which included heavy investment in digital apps, virtual community-based offices, and mobile solutions.
The Solution
Healthfirst turned to CyberArk, a market leader in identity security, to secure its digital transformation. The insurer had already deployed a range of CyberArk products, including Privileged Access Manager and Vendor Privileged Access Manager. The organization decided to adopt additional technologies from CyberArk to further enhance its security. Healthfirst migrated several legacy secrets management apps to Conjur, a CyberArk product, due to its seamless integration with developer workflows and ability to handle a large volume of secrets. Healthfirst also implemented an education and adoption program alongside the CyberArk solution to help staff understand the risk and impact of modern cyberattacks. The company deployed CyberArk Identity to provide staff with secure access to business resources using single sign-on and multi-factor authentication (MFA). The objective was to make it as hard as possible to break into systems, software, and development chains from inside the system, as it is from outside on the internet.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.