Hospital Achieves Enhanced Security Posture and Reduced OPEX with NETSCOUT and Splunk Integration
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Splunk Enterprise
- Omnis™ Cyber Intelligence
- NETSCOUT® CyberStream
- ATLAS® Threat Intelligence Feed
Tech Stack
- Network Threat Detection and Response (NDR)
- Security Information and Event Management (SIEM)
- Hybrid Cloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Cybersecurity
- Predictive Maintenance
- Edge Computing & Edge Intelligence
Services
- System Integration
- Data Science Services
About The Customer
The customer is a regional healthcare organization with several hospitals and offices that serve more than 500,000 patients annually. Their IT infrastructure has a wide range of hardware and software systems to support clinical and administrative operations. The organization has a complex hybrid cloud environment with various software applications, such as electronic health record (EHR) systems, patient scheduling and billing systems, as well as clinical decision support tools. Additionally, the organization has invested millions of dollars protecting patient data.
The Challenge
The regional healthcare organization was struggling with an overload of alerts from various security tools, making coordination difficult and error-prone. The Mean-Time-to-Resolution (MTTR) was significantly higher than desired, sometimes reaching multiple weeks. The security operation center (SOC) analysts were constantly switching between security tools, spending too much time bouncing back and forth rather than quickly finding Indicators of Compromise (IoCs) to stop attacks. Coordination between the various security tools was poor and sometimes nonexistent. All these tools had excellent GUIs, but they were designed only to provide functional value within their own cybersecurity feature set and did not share data with context. What was needed was a way to quickly correlate data across multiple tools.
The Solution
The organization chose Splunk Enterprise as a central platform and dashboard for collecting all the alerts across these different security tools. NETSCOUT’s partnership with Splunk brings the NetOps and SecOps teams together through a unified view of network and security events from NETSCOUT Omnis Cyber Intelligence (OCI) and nGeniusOne® in the Splunk SIEM portal. NETSCOUT OCI is a platform for Advanced Network Threat Detection and Response (NDR) that helps security teams easily detect, validate, investigate, and respond to threats. The NETSCOUT Omnis Cyber Intelligence App for Splunk helps teams perform network threat, risk detection, and cybersecurity incident investigation. Omnis™ CyberStream network instrumentation deployed in the hybrid cloud continuously capture packets and in realtime converts those packets into a reliable source of layer 2 – 7 metadata called Smart Data.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.
