Auvik > Case Studies > How a Hardware Reseller Accelerated Its Transition to Managed Services With Auvik

How a Hardware Reseller Accelerated Its Transition to Managed Services With Auvik

Customer Company Size

SME

Region

Europe

Country

United Kingdom

Product

Auvik

Tech Stack

Cloud-hosted solution

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

LAN3 is a UK-based systems integrator with a focus on networking and cybersecurity. Since its founding in 2008, the company has thrived. However, given market trends towards managed services, the directors decided it was time to evolve from a ‘hardware supplier that sells services’ to a ‘services company that supplies hardware’. The company already had an in-house service center that had long been supporting customers on hardware components, and the skilled staff to offer a fully managed service.

The Challenge

LAN3, a UK-based systems integrator specializing in networking and cybersecurity, decided to transition from a hardware supplier to a services company. The company already had a service center and skilled staff to offer a fully managed service. However, they lacked the technology systems to ensure their team of 25 could efficiently and profitably deliver on 24/7 service level agreements. They needed a remote monitoring and management system that could provide excellent visibility and assessment of a network, and proactively monitor a range of performance indicators. A cloud-hosted solution was a must, as an operational expense model and guaranteed uptime were high priorities.

The Solution

LAN3 discovered Auvik through LinkedIn and decided to use it as a foundation for their new managed service offering. Auvik was used in three primary ways: as a network discovery and topology tool to gain a full and accurate understanding of customer networks; as a real-time monitoring tool to alert when a device has failed or when systems are behaving out of the ordinary, helping LAN3 to address performance trends before they become significant issues; and as a managed service proof of concept by running Auvik on prospective customer networks.

Operational Impact

LAN3 was able to roll out its new managed service offering in mid-2015 to very positive feedback from clients.
The company has continued to draw new customers and upgrade existing clients.
LAN3 is now a fast-growing network integrator offering fully managed services to a range of corporate and public sector clients.