Auvik > 实例探究 > How a Hardware Reseller Accelerated Its Transition to Managed Services With Auvik

How a Hardware Reseller Accelerated Its Transition to Managed Services With Auvik

公司规模

SME

地区

Europe

国家

United Kingdom

产品

Auvik

技术栈

Cloud-hosted solution

实施规模

Enterprise-wide Deployment

影响指标

Productivity Improvements
Customer Satisfaction

技术

平台即服务 (PaaS) - 连接平台

适用行业

电信

适用功能

商业运营

用例

远程资产管理

服务

云规划/设计/实施服务
系统集成

关于客户

LAN3 is a UK-based systems integrator with a focus on networking and cybersecurity. Since its founding in 2008, the company has thrived. However, given market trends towards managed services, the directors decided it was time to evolve from a ‘hardware supplier that sells services’ to a ‘services company that supplies hardware’. The company already had an in-house service center that had long been supporting customers on hardware components, and the skilled staff to offer a fully managed service.

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挑战

LAN3, a UK-based systems integrator specializing in networking and cybersecurity, decided to transition from a hardware supplier to a services company. The company already had a service center and skilled staff to offer a fully managed service. However, they lacked the technology systems to ensure their team of 25 could efficiently and profitably deliver on 24/7 service level agreements. They needed a remote monitoring and management system that could provide excellent visibility and assessment of a network, and proactively monitor a range of performance indicators. A cloud-hosted solution was a must, as an operational expense model and guaranteed uptime were high priorities.

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解决方案

LAN3 discovered Auvik through LinkedIn and decided to use it as a foundation for their new managed service offering. Auvik was used in three primary ways: as a network discovery and topology tool to gain a full and accurate understanding of customer networks; as a real-time monitoring tool to alert when a device has failed or when systems are behaving out of the ordinary, helping LAN3 to address performance trends before they become significant issues; and as a managed service proof of concept by running Auvik on prospective customer networks.

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运营影响

LAN3 was able to roll out its new managed service offering in mid-2015 to very positive feedback from clients.
The company has continued to draw new customers and upgrade existing clients.
LAN3 is now a fast-growing network integrator offering fully managed services to a range of corporate and public sector clients.

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