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Small MSP Wins More Clients and Increases Margins with Auvik
NoctisIT, a small managed service provider (MSP) based in Austin, was looking to scale and win clients over larger MSPs. The company's CEO, Jason Whitehurst, identified the need for a virtual CIO role, which would involve managing the client’s entire IT environment. However, this required overhauling and replacing existing processes with best practice tools. The challenge was to find a tool that would allow NoctisIT to manage the client appropriately and understand what devices are in their environment. Another challenge was to effectively and proactively manage his clients’ networks, which would allow NoctisIT to position itself as a business investment rather than a traditional resell strategy.
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MSP Earns Customer Trust With Network Insights from Auvik
ITque, a full-service outsourced IT company, was facing the challenge of managing its growing client base without increasing the number of technicians. The company aimed to achieve 65% revenue growth in 2016 by creating streamlined processes and repeatable outcomes. However, the biggest challenge was triaging support issues, funnelling them to the appropriate level of troubleshooting in the fastest amount of time, then solving the issues quickly. Traditional customer complaints about network slowness were particularly challenging to address.
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Growing MSP Uncovers Huge Service Efficiencies With Network Infrastructure RMM
Network Doctor, a managed services provider (MSP), was facing challenges with its existing network monitoring tool. The tool was not providing information about new equipment being added to the network, making it difficult for the company to stay updated on the client's environment. The tool also lacked discovery and initial auditing capabilities, making onboarding a time-consuming process as the team had to physically locate the equipment and manually input all the inventory into their PSA tool, ConnectWise. The company was looking for a solution that could offer more functionality and help them maintain a high level of uptime for their clients.
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How a Hardware Reseller Accelerated Its Transition to Managed Services With Auvik
LAN3, a UK-based systems integrator specializing in networking and cybersecurity, decided to transition from a hardware supplier to a services company. The company already had a service center and skilled staff to offer a fully managed service. However, they lacked the technology systems to ensure their team of 25 could efficiently and profitably deliver on 24/7 service level agreements. They needed a remote monitoring and management system that could provide excellent visibility and assessment of a network, and proactively monitor a range of performance indicators. A cloud-hosted solution was a must, as an operational expense model and guaranteed uptime were high priorities.
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