Netskope > Case Studies > How a Hospital IT Team Gets “More Sleep and More Smiles” Thanks to Advanced Inline CASB

How a Hospital IT Team Gets “More Sleep and More Smiles” Thanks to Advanced Inline CASB

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Netskope
CASB Inline
Adv. DLP (Exact Data Match)
Real-Time Protection for SaaS

Tech Stack

Cloud Applications
SaaS apps
Office 365

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Cybersecurity & Privacy - Cloud Security

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation
Human Resources

Use Cases

Remote Collaboration
Cybersecurity

Services

Cloud Planning, Design & Implementation Services
Cybersecurity Services

About The Customer

The customer is an internationally-recognized hospital renowned for its groundbreaking research and other specialties. The hospital is located in the United States of America. The hospital had to shift from 200 to 20,000 remote employees in a very short span during the COVID-19 pandemic. The hospital's IT team was experiencing daily escalations over concerns of unauthorized data moving around using insecure apps. Its then-current DLP solution was cross-checking against HIPAA dictionaries but at best only achieving 70% accuracy, meaning false positives and unnecessary escalation nearly 30% of the time.

The Challenge

The hospital faced two significant challenges related to its IT environment and use of cloud applications. The first was to prevent any authorized exfiltration of patient data without causing unnecessary friction, false positives, or security alerts that would slow down its fast-moving staff’s ability to collaborate. The second challenge was to prevent malware from entering the hospital network via a constellation of SaaS apps, both managed and unmanaged, both authorized and unauthorized. Making its Office 365 implementation secure was a big job already, further compounded by how many hospital team members were linking it to various other applications, including file transfer services such as Dropbox.

The Solution

The hospital implemented Netskope to enhance data security, dramatically overhaul its DLP effectiveness to reach zero false positives, better equip its remote workforce, and achieve the all-too-rare balance of making things easy and secure. In-line CASB quickly became a primary need for improving data protection and reducing false positives—specifically a level of visibility and control for thousands of apps (managed and unmanaged), including users, file names, and activity. CASB Inline helped the hospital and its now-heavilydistributed staff of caregivers, researchers, and other stakeholders confidently manage and prevent the unintentional or unapproved movement of sensitive data between cloud app instances, with full context of app risk, user risk, and access risk.

Operational Impact

The hospital was able to increase the visibility of all of its SaaS apps in use throughout the network, and supplement its existing firewall and other security tools without disruption.
The hospital successfully reclaimed countless hours previously spent on manual escalation, chasing down false positives, and forensics.
The team is also confident in its ability to prevent sensitive data exfiltration on a scale that might have been “too big to fit neatly on a slide.

Quantitative Benefit

The hospital's then-current DLP solution was at best only achieving 70% accuracy, but after implementing Netskope, they achieved zero false positives.