How Absorb Software Embed to Provide Superior Analytics in a Multi-Tenant Environment
Customer Company Size
Mid-size Company
Region
- America
Country
- Canada
Product
- Absorb LMS
- Dundas BI
Tech Stack
- Business Intelligence
- Learning Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Big Data Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Education
Applicable Functions
- Human Resources
Use Cases
- Predictive Maintenance
Services
- Data Science Services
About The Customer
Absorb Software is a company based in Calgary, Alberta, Canada. Since 2003, they have been developing Learning Management Systems (LMS) to support all learning by reflecting and anticipating their clients’ needs. By 2013, Absorb Software’s LMS (Absorb LMS) had blossomed into a highly sophisticated software and was used by hundreds of clients worldwide. This led the business to focus solely on the LMS and begin phasing out course development. Absorb Software works one-on-one with their clients’ LMS Administrators to better understand how they’re using Absorb LMS, and to determine what goals they’re looking to achieve through the reporting system.
The Challenge
Absorb Software, a provider of Learning Management Systems (LMS), identified the need to provide their LMS administrators more direct access to their data. As their client base grew, they found an increasing demand for enhanced customization to the reporting functionality. Absorb Software’s clients wanted the ability to gather actionable insights from the LMS, to bring-to-life their own specific reporting design and functionality. They had requested unique data layouts as well as greater interactivity within their reporting environment, to better consume and analyze their data. With a growing client-base in a diverse range of industries, and a highly flexible software with a wide range of workflows, the challenge of building generic reports that cover all of their clients’ unique needs demanded an expansion beyond Absorb’s already rich suite of standard reporting options.
The Solution
Absorb Software created a BI module by embedding Dundas BI into their LMS (Absorb LMS). They employed a multi-tenancy scenario where they could effortlessly create and manage their clients, each separate from one another, and presented them with a rich suite of reporting options that are custom-built to their specific needs. In addition to providing their clients with a library of ready made, interactive dashboards by incorporating Dundas BI into their LMS, Absorb Software acquired the ability to offer highly customized reporting, as well as customizable visual representations of data to match the unique context of each client. Dundas BI’s fully customizable visualizations enabled Absorb Software to tailor each dashboard to the client’s specific requirements. Dundas BI’s built-in support for multi-tenant deployment scenarios allowed Absorb Software to easily create and manage their 100+ tenants, each isolated from another under a single deployment.
Operational Impact
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