How an Australian-Based Healthcare Company Went from Manual Reporting to Easy Analytics
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Sisense
Tech Stack
- SQL
- MySQL
- Excel
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Patient Monitoring
Services
- System Integration
- Training
About The Customer
Feros Care is a not-for-profit organization based in Australia, dedicated to providing quality care and support services for older Australians since 1990. The organization focuses on improving the quality of life and health of seniors through innovative programs and products, including telehealth technologies like personal alarms and health monitoring solutions. Feros Care operates three residential care sites, but the majority of their clients receive services in their own homes. The organization is structured with a senior management team reporting to a board of directors and aims to help clients live better lives through health and wellness programs, leveraging technology to streamline services. Their diverse range of healthcare and service packages requires insights from various datasets to optimize their programs.
The Challenge
Feros Care faced significant challenges with their manual and time-consuming reporting processes. The organization needed to store and compare historical data, present KPIs visually, and manage a variety of datasets from different sources. Their existing methods were error-prone, resource-intensive, and often outdated by the time reports were completed. Additionally, annual reporting requirements placed a heavy burden on senior management. Feros Care sought a Business Intelligence (BI) tool to alleviate these issues, streamline their reporting processes, and enable data-driven decision-making. They evaluated several BI vendors, including Microsoft BI Stack, IBM Cognos, Tableau, and Qlikview, but found that these solutions required extensive customization, consulting, and mature data warehouses, which were not feasible for their needs.
The Solution
Feros Care chose Sisense as their BI tool after a thorough evaluation process. Sisense stood out due to its ability to quickly import and present data without the need for extensive customization, consulting, or additional licensing costs. The tool enabled Feros Care to automate their reporting processes, reducing the burden on senior management and eliminating the need for manual, error-prone tasks. Sisense provided a user-friendly platform for data visualization, allowing the organization to store historical data, set and compare goals, and monitor performance visually. The tool's speed of development and simple pricing model were significant advantages, enabling Feros Care to capture, develop, and publish insights efficiently. Sisense's dashboards facilitated collaboration across the organization, with senior management and power users building and sharing their own dashboards to explore data further.
Operational Impact
Quantitative Benefit
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