How Diligent Supports General Mills With Secure, Centralized Communication During Crisis Times
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Diligent Boards
- Diligent Messenger
Tech Stack
- Secure Messaging
- Encryption
- Authentication
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Food & Beverage
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
Services
- System Integration
About The Customer
General Mills is a leading global food company whose purpose is to make food the world loves. Its brands include Cheerios, Annie's, Yoplait, Nature Valley, Häagen-Dazs, Betty Crocker, Pillsbury. Old El Paso, Wanchai Ferry. Yoki, BLUE and more. The company's board of directors started using Diligent Boards in 2011 as a secure solution for board meeting management. In 2019, the board added Diligent Messenger, an integrated messaging app that centralized their board messages and ensured all communication to and from directors was encrypted.
The Challenge
General Mills' board of directors started using Diligent Boards in 2011 as a secure solution for board meeting management. Prior to using Diligent, the organization was using a paper process, which didn't offer the efficiencies or protections the corporate secretary group needed. In 2019, the board added Diligent Messenger, an integrated messaging app that centralized their board messages and ensured all communication to and from directors was encrypted. When the COVID-19 crisis hit, the Diligent solution enabled the General Mills board to respond swiftly and effectively to work at-home requirements. The corporate secretary group was able to continue operations remotely, including scheduling board and committee meetings and securely delivering regular COVID-19 updates to the board.
The Solution
Diligent Messenger enables General Mills' board to get important information to directors while keeping it away from prying eyes and hackers. Directors receive messages through a single application they can access securely from any approved device. Diligent Messenger functionality mirrors text messaging with the ability to send attachments. Messaging is protected by log-in authentication and email controls that prevent 'copy and paste' email forwarding. Strict encryption and permissions keeps private messages private. If a device is lost or stolen, Diligent's customer success managers can have the device remotely wiped to protect board materials. Diligent Boards further strengthens the board's ability to share critical information in a secure environment. Through strict encryption and permissions, sensitive communications remain secure. Meanwhile, virtual 'rooms' and workflows support committees, collaboration, and modern governance functions like virtual shareholder meetings.
Operational Impact
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