How Fisher & Paykel Powers World-Class Customer Communications with Vonage
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Vonage Messages API
Tech Stack
- APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Brand Awareness
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Consumer Goods
Applicable Functions
- Sales & Marketing
Services
- System Integration
About The Customer
Fisher & Paykel is a global appliances manufacturer that is committed to providing an excellent customer experience. The company operates in multiple countries and strives to deliver prompt and consistent customer service. They aim to reach their customers quickly and efficiently, regardless of their location. Fisher & Paykel values exceeding customer expectations and is always looking for solutions that can enhance their customer service.
The Challenge
As a global appliances manufacturer, Fisher & Paykel is committed to providing an excellent customer experience, but delivering prompt customer service across multiple countries in a consistent manner can be challenging. The company needed a fast and efficient way to reach its customers no matter where they are in the world. They were looking for a solution that could provide a seamless experience for their global customer base and close any gaps in communication.
The Solution
Fisher & Paykel found the solution to their challenge in Vonage's APIs. The Vonage Messages API was embedded within Fisher & Paykel’s platform, providing customers with instant maintenance support notifications via SMS. It also sends confirmations and reminders of all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment. The flexibility and agility of the Vonage platform allowed for a quick and seamless transition. With this solution, Fisher & Paykel can focus on innovating further and implementing new and better customer connections through the channels their customers prefer.
Operational Impact
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