Fisher & Paykel 如何利用 Vonage 实现世界一流的客户沟通
公司规模
Large Corporate
国家
- Worldwide
产品
- Vonage Messages API
技术栈
- APIs
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Brand Awareness
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 消费品
适用功能
- 销售与市场营销
服务
- 系统集成
关于客户
Fisher & Paykel 是一家全球家电制造商，致力于提供卓越的客户体验。该公司在多个国家/地区开展业务，并努力提供及时一致的客户服务。他们的目标是快速高效地联系客户，无论他们身在何处。Fisher & Paykel 重视超越客户期望，并始终在寻找可以增强客户服务的解决方案。
挑战
作为一家全球家电制造商，Fisher & Paykel 致力于提供卓越的客户体验，但以一致的方式在多个国家/地区提供及时的客户服务可能具有挑战性。该公司需要一种快速高效的方式来联系客户，无论他们身在何处。他们正在寻找一种解决方案，可以为全球客户群提供无缝体验并弥补沟通方面的任何差距。
解决方案
Fisher & Paykel 在 Vonage 的 API 中找到了解决挑战的解决方案。Vonage Messages API 嵌入在 Fisher & Paykel 的平台中，通过短信向客户提供即时维护支持通知。它还会发送所有技术人员预约的确认和提醒，包括自助服务链接，以便客户轻松取消或重新安排预约。Vonage 平台的灵活性和敏捷性实现了快速无缝过渡。借助此解决方案，Fisher & Paykel 可以专注于进一步创新，并通过客户喜欢的渠道建立新的、更好的客户联系。
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