How FREE NOW used automation to reduce employee onboarding time by 95%
Customer Company Size
Large Corporate
Region
- Europe
Country
- Germany
Product
- Workato
- Workday
- Jira
- G-Suite
- Okta
Tech Stack
- Python
- API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Transportation
- Software
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
FREE NOW is one of the largest ride-hailing apps in Europe, operating in 11 countries. Based in Hamburg, Germany, the company employs over 1000 people. As a major player in the transportation industry, FREE NOW provides a platform for users to book rides conveniently through their app. The company has been experiencing rapid growth, necessitating efficient processes to manage the influx of new employees. With a focus on innovation and customer satisfaction, FREE NOW aims to streamline its operations and enhance productivity through automation and technology solutions.
The Challenge
FREE NOW was experiencing a hyper growth phase, with approximately 60 new employees joining each month. This surge overwhelmed the engineering team, led by Kevin Schulze, Senior Solutions Architect, as they had to devote increased hours to the onboarding process. The existing Python-based processes required 34 hours to onboard a batch of new employees, which was not only time-consuming but also inflexible. Any changes to the onboarding/offboarding process would add significantly more time due to the rigidity of Python scripts. This situation diverted engineering resources away from revenue-driving projects and delayed getting new employees into a productive state.
The Solution
To address the challenges, FREE NOW implemented Workato to automate the onboarding and offboarding processes. Workato was chosen for its ability to connect with any application that has an API, eliminating connectivity restrictions. This no-code platform allowed Kevin's team to manage connectivity pathways and specific objectives easily. By automating critical applications like Workday, Jira, G-Suite, Active Directory, and Okta, FREE NOW eliminated manual work in the onboarding process. The solution was intuitive and easy to manage, significantly increasing productivity and efficiency. It provided a blueprint for the organization to explore further automation opportunities, improving various business processes.
Operational Impact
Quantitative Benefit
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