How Geckoboard delivered for digital agency Mirabeau
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Netherlands
Product
- Geckoboard
Tech Stack
- Real-time Dashboard
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Software
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
Mirabeau is a Netherlands-based agency that specializes in web and mobile application development. The agency combines design, technology, and marketing to create powerful solutions for its clients, which include ING, MoneYou, Air France-KLM, AEGON, and Nationale-Nederlanden. Established in 2001, Mirabeau recently celebrated its twelfth anniversary and currently employs about 300 people. The agency's core lies in the combination of creativity and technology. As a full-service agency, clients approach Mirabeau for strategy, design concepts, website development, and website management once the project is completed. The agency is primarily active in the travel, finance, and e-commerce sectors.
The Challenge
Mirabeau, a full-service online agency, was looking for a way to empower their teams, build stronger relationships with clients, and develop a culture of result-oriented individuals. They needed a solution that could provide real-time insights into commercial or technical KPIs for their clients and give a multidisciplinary overview of running projects and daily operations for their Scrum/Agile/DevOps teams. The challenge was not only in designing and configuring a dashboard but also in defining the right KPIs and obtaining the right data in the first place. They faced difficulties in getting appropriate data from back-end located systems and databases due to security restrictions or distributed responsibilities.
The Solution
Mirabeau implemented Geckoboard to address their needs. Geckoboard is a real-time dashboard technology that presents commercial or technical KPIs, creating KPI awareness within clients and helping identify potential problems ahead of time. It also provides a multidisciplinary overview of running projects and daily operations for Scrum/Agile/DevOps teams. The dashboards contain project KPIs (like ETC, number of open issues, number of hours spent etc.), operation KPIs (like uptime, performance), test KPIs (number of failed and succeeded tests), and social information (twitter feed). This holistic view of what's happening now enables teams to be more efficient and effective. The dashboards are displayed on the wall, shared with clients as URLs, and provided on iPads for clients to have their KPIs available on the go.
Operational Impact
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