How Grab increased work-from-home support capacity from 3500 to 19000 employees in 3 weeks
Customer Company Size
Large Corporate
Region
- Asia
Country
- Singapore
Product
- JumpCloud
- Workato
- Workbot for Slack
Tech Stack
- Cloud Directory Platform
- Enterprise Collaboration Tool
- Intelligent Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Process Control & Optimization
- Digital Thread
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Grab is Southeast Asia’s leading online-to-offline (O2O) platform, serving 1 in 6 people in the region. With over 6000 employees, Grab is a large corporate entity that has been in a state of hypergrowth. The company is known for its industry best practices and operational guidance, benefiting from its extensive experience working with thousands of leading businesses. Grab's operations are primarily based in Singapore, and it is a significant player in the software and professional services industry. The company is focused on providing efficient and secure processes across its IT and People Operations to support its rapid scaling and growth.
The Challenge
As Grab was experiencing hypergrowth, the company needed to ensure that its IT and People Operations processes were efficient and secure. The internal review revealed that many HR and IT processes, such as onboarding new hires and assigning IT systems, were highly manual. This manual nature led to duplicate work, increased the likelihood of human error, and was not productive for its people. The workflows spanned many enterprise apps like JumpCloud, their HRIS, and Slack, which necessitated a smarter infrastructure to handle these processes effectively.
The Solution
To address the challenges, Grab's IT team automated the employee onboarding process and turned Slack into a ChatOps Hub. They connected JumpCloud, their cloud directory platform, with Workato’s Workbot for Slack to facilitate request management, access provisioning, and system installation. This integration limited the number of people with access to JumpCloud and the specific features they could access. Additionally, the IT team connected their HRIS and JumpCloud with Workato to automatically detect when an employee is added to the HRIS. Workato extracts the new employee’s data from the HRIS and automatically creates a new user account in JumpCloud. This integration also allowed the IT team to auto-provision Windows Machines to new employees, streamlining the onboarding process significantly.
Operational Impact
Quantitative Benefit
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