How Grab increased work-from-home support capacity from 3500 to 19000 employees in 3 weeks
公司规模
Large Corporate
地区
- Asia
国家
- Singapore
产品
- JumpCloud
- Workato
- Workbot for Slack
技术栈
- Cloud Directory Platform
- Enterprise Collaboration Tool
- Intelligent Automation
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- Software
- Professional Service
适用功能
- 商业运营
- 人力资源
用例
- 过程控制与优化
- 数字线程
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Grab is Southeast Asia’s leading online-to-offline (O2O) platform, serving 1 in 6 people in the region. With over 6000 employees, Grab is a large corporate entity that has been in a state of hypergrowth. The company is known for its industry best practices and operational guidance, benefiting from its extensive experience working with thousands of leading businesses. Grab's operations are primarily based in Singapore, and it is a significant player in the software and professional services industry. The company is focused on providing efficient and secure processes across its IT and People Operations to support its rapid scaling and growth.
挑战
As Grab was experiencing hypergrowth, the company needed to ensure that its IT and People Operations processes were efficient and secure. The internal review revealed that many HR and IT processes, such as onboarding new hires and assigning IT systems, were highly manual. This manual nature led to duplicate work, increased the likelihood of human error, and was not productive for its people. The workflows spanned many enterprise apps like JumpCloud, their HRIS, and Slack, which necessitated a smarter infrastructure to handle these processes effectively.
解决方案
To address the challenges, Grab's IT team automated the employee onboarding process and turned Slack into a ChatOps Hub. They connected JumpCloud, their cloud directory platform, with Workato’s Workbot for Slack to facilitate request management, access provisioning, and system installation. This integration limited the number of people with access to JumpCloud and the specific features they could access. Additionally, the IT team connected their HRIS and JumpCloud with Workato to automatically detect when an employee is added to the HRIS. Workato extracts the new employee’s data from the HRIS and automatically creates a new user account in JumpCloud. This integration also allowed the IT team to auto-provision Windows Machines to new employees, streamlining the onboarding process significantly.
运营影响
数量效益
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