How Intermex supports more than 8500 agents through a single Identity platform
Customer Company Size
Large Corporate
Region
- America
- Africa
Country
- United States
- Mexico
Product
- Okta
Tech Stack
- Identity and Access Management (IAM)
- Multi-factor Authentication (MFA)
- Single Sign-On (SSO)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Services
- System Integration
- Training
About The Customer
Intermex is a company that specializes in international money transfers, with a mission to ensure that money reaches recipients how and when it's needed. Founded in 1994, Intermex has grown significantly over the years, driven by mergers and acquisitions. The company operates across various regions, including the United States, Mexico, and parts of Africa, and serves a diverse customer base. Intermex's growth has been accompanied by challenges in managing its IT infrastructure, particularly in terms of Identity management and security. The company has a strong focus on improving efficiency and user experience while maintaining a robust security posture.
The Challenge
Intermex faced significant challenges due to its rapid growth and the resulting complexity in its IT infrastructure. The company had to manage a patchwork of platforms, homegrown applications, and acquired technologies, which led to inefficiencies and user frustration. The primary issue was the lack of a unified Identity strategy, with multiple Identity management tools and duplicative identities causing friction for end users. The IT team struggled with tool fatigue and the need to justify changes to the existing systems. The hiring of a new CISO, Daniel Hereford, presented an opportunity to address these challenges by consolidating the Identity management tools and streamlining the processes.
The Solution
To address the challenges faced by Intermex, the new CISO, Daniel Hereford, implemented Okta as the unified Identity management solution. Hereford had previous experience with Okta and believed it could consolidate the various Identity management tools and streamline processes. Despite initial resistance due to tool fatigue, the decision to implement Okta proved successful. The deployment time was reduced from nine months to four, and the integration of 45 applications into Okta for single sign-on and adaptive MFA exceeded initial goals. The implementation also resulted in significant cost savings by eliminating the need for multiple tools and reducing service desk tickets related to password requests. The centralized IAM system improved security by reducing misprivileged identities and enhancing password hygiene.
Operational Impact
Quantitative Benefit
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