How Intermex supports more than 8500 agents through a single Identity platform
公司规模
Large Corporate
地区
- America
- Africa
国家
- United States
- Mexico
产品
- Okta
技术栈
- Identity and Access Management (IAM)
- Multi-factor Authentication (MFA)
- Single Sign-On (SSO)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
技术
- 网络安全和隐私 - 身份认证管理
适用行业
- 金融与保险
适用功能
- 商业运营
服务
- 系统集成
- 培训
关于客户
Intermex is a company that specializes in international money transfers, with a mission to ensure that money reaches recipients how and when it's needed. Founded in 1994, Intermex has grown significantly over the years, driven by mergers and acquisitions. The company operates across various regions, including the United States, Mexico, and parts of Africa, and serves a diverse customer base. Intermex's growth has been accompanied by challenges in managing its IT infrastructure, particularly in terms of Identity management and security. The company has a strong focus on improving efficiency and user experience while maintaining a robust security posture.
挑战
Intermex faced significant challenges due to its rapid growth and the resulting complexity in its IT infrastructure. The company had to manage a patchwork of platforms, homegrown applications, and acquired technologies, which led to inefficiencies and user frustration. The primary issue was the lack of a unified Identity strategy, with multiple Identity management tools and duplicative identities causing friction for end users. The IT team struggled with tool fatigue and the need to justify changes to the existing systems. The hiring of a new CISO, Daniel Hereford, presented an opportunity to address these challenges by consolidating the Identity management tools and streamlining the processes.
解决方案
To address the challenges faced by Intermex, the new CISO, Daniel Hereford, implemented Okta as the unified Identity management solution. Hereford had previous experience with Okta and believed it could consolidate the various Identity management tools and streamline processes. Despite initial resistance due to tool fatigue, the decision to implement Okta proved successful. The deployment time was reduced from nine months to four, and the integration of 45 applications into Okta for single sign-on and adaptive MFA exceeded initial goals. The implementation also resulted in significant cost savings by eliminating the need for multiple tools and reducing service desk tickets related to password requests. The centralized IAM system improved security by reducing misprivileged identities and enhancing password hygiene.
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