How Pepperdine University, Pennymac, and Adore Me use Gemini for Google Workspace to focus on what they do best
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Gemini for Google Workspace
- Google Meet
- Vertex AI
Tech Stack
- Generative AI
- Machine Learning
- AI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Analytics & Modeling - Machine Learning
Applicable Industries
- Education
- Finance & Insurance
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Remote Collaboration
- Digital Twin
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Pepperdine University is a renowned educational institution focused on strengthening the lives of students through purpose, service, and leadership. It has embraced technology to enhance collaboration and accessibility across its campuses. Pennymac is one of the largest lenders and mortgage servicers in the United States, operating in the highly regulated financial services industry. The company is committed to improving customer experience and operational efficiency through technology. Adore Me is a direct-to-consumer lingerie brand that launched in 2012, known for offering extended sizing across a wide range of styles. The company relies heavily on technology to personalize product recommendations and improve customer experience.
The Challenge
Pepperdine University, Pennymac, and Adore Me faced unique challenges in their respective fields. Pepperdine University aimed to enhance learning and productivity by improving collaboration and accessibility for students and faculty. The university sought to unify the student experience across its campuses and leverage technology to create customized lesson plans and support research. Pennymac, operating in the highly regulated financial services industry, needed to maintain data security and confidentiality while improving customer experience and operational efficiency. The company aimed to democratize technology use across departments to find efficiencies and reduce costs. Adore Me, a direct-to-consumer lingerie brand, faced the challenge of managing monotonous tasks like product description writing and speaker bios, seeking to focus more on creative problem-solving.
The Solution
Pepperdine University implemented Google Workspace to improve collaboration and adopted Gemini to enhance accessibility and lesson planning. The university's IT team embraced a remote-first work environment, using Google Meet for virtual meetings. Gemini was used to create customized lesson plans, support research, and improve accessibility through live captioning and translation. Pennymac integrated Gemini into its operations to enhance efficiency and data security. The company democratized the use of Gemini across departments, allowing employees to create job descriptions and policy documents. Pennymac also tested Gemini with Vertex AI to improve the underwriting process by leveraging proprietary data. Adore Me utilized Gemini to streamline monotonous tasks like product description writing and speaker bios. The company created a prompt library to reduce the time spent on these tasks, allowing the team to focus on creative problem-solving.
Operational Impact
Quantitative Benefit
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