ProcessMaker > Case Studies > HyperCube LLC. Streamlines Order Management System with ProcessMaker

HyperCube LLC. Streamlines Order Management System with ProcessMaker

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

ProcessMaker
Hyperspace

Tech Stack

Workflow Automation
BPM Software
Web Services

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Sales & Marketing

Use Cases

Process Control & Optimization
Real-Time Location System (RTLS)
Supply Chain Visibility

Services

Software Design & Engineering Services
System Integration

About The Customer

HyperCube, a subsidiary of West Corporation, is located in Dallas, Texas. It is a premier provider of local and national tandem services in the middle mile to carriers throughout the United States. HyperCube provides tandem interconnection services to the competitive marketplace, including wireless, wire-line, cable telephony and Voice over Internet Protocol (VoIP) companies. The Hypercube team built a system architecture concept called Hyperspace and selected ProcessMaker to be the provider of the embedded backend workflow engine. The objective of Hyperspace is to provide the ability to track the operation and evolution of Hypercube’s business through time. HyperSpace also records the relationships of business objects through time.

The Challenge

Before the implementation of ProcessMaker, HyperCube was broadly a paper and spreadsheet-based company for purposes of core processing. They had built a homegrown system that did not allow efficient workflow management. Lack of flexibility and difficulty adapting to changes were main characteristics of the system. The inability of visually representing the organization’s processes was also a considerable pain point. Process stakeholders also faced particular pain points such as inefficient record keeping, lack of document routing and management, and poor involvement of employees in process-related tasks.

The Solution

The Hypercube team selected ProcessMaker as the best option to provide more efficient, flexible and easy to manage workflow capabilities to the then existing order processing system. ProcessMaker, a key part of the Hyperspace architecture, has allowed the Hypercube team to be able to manage documentation more efficiently, interface systems via web services and access local databases for seamless data management. The Hypercube team first engaged with the ProcessMaker Sales Engineering Team, and together the two teams created a POC of what the final integration would look like. Once convinced of ProcessMaker’s capabilities, the Hypercube team moved forward with the Enterprise Edition of the solution. The Hypercube team engaged the ProcessMaker Professional Services team in a joint development project that lasted approximately 4 months. The project was completed on time and on budget and met all of the initial expectations and requirements of HyperCube.

Operational Impact