IBM social business software connects and empowers employees for competitive advantage
Customer Company Size
Mid-size Company
Region
- America
- Asia
- Europe
Country
- United States
Product
- IBM Connections
- IBM Sametime
Tech Stack
- Social Business Software
- Instant Messaging
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Professional Service
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Remote Collaboration
- Chatbots
Services
- System Integration
About The Customer
Superior Group is a company founded in 1957 that provides agile workforce productivity solutions focused on people, process and project outsourcing. The company is headquartered in Williamsville, N.Y., and has some 500 direct employees. It maintains offices throughout North America, as well as in South America, Europe, and Asia. As part of a strategic review, Superior Group executives discovered that employees worldwide felt disconnected from headquarters, regional offices and each other. The aged intranet, for instance, had become a top-down affair with little staff involvement, and employees lacked effective tools for anywhere/anytime communications.
The Challenge
Superior Group, a company providing workforce productivity solutions, found that its employees worldwide felt disconnected from headquarters, regional offices and each other due to outdated internal communication and collaboration tools. The company's intranet had become a top-down affair with little staff involvement, and employees lacked effective tools for anywhere/anytime communications. Those working remotely had limited access to co-workers and company apps. The main method of collaboration was inefficient email, challenging IT staff to manage a growing store of attachments. These factors inhibited the company from achieving its productivity goals.
The Solution
In response to the challenges, Superior Group moved to become a social business by connecting employees for pervasive communications, file sharing and social collaboration. The company evaluated several solutions including IBM Connections software integrated with IBM Sametime software, Microsoft SharePoint and Jive Software. After an extensive evaluation, the IBM solution prevailed. Key reasons were Connections software’s easy-to-use social, mobile and file-sharing capabilities; Sametime software’s powerful instant messaging; and ease of customization and management. IBM Premier Business Partner Avnet, Inc. (formerly Ascendant Technology LLC) helped ensure a smooth implementation.
Operational Impact
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