IBM 社交业务软件连接并赋能员工，以获得竞争优势
公司规模
Mid-size Company
地区
- America
- Asia
- Europe
国家
- United States
产品
- IBM Connections
- IBM Sametime
技术栈
- Social Business Software
- Instant Messaging
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
适用功能
- 人力资源
- 商业运营
用例
- 远程协作
- 对话机器人
服务
- 系统集成
关于客户
Superior Group 是一家成立于 1957 年的公司，提供专注于人员、流程和项目外包的敏捷劳动力生产力解决方案。该公司总部位于纽约州威廉斯维尔，拥有约 500 名直属员工。它在北美、南美、欧洲和亚洲设有办事处。作为战略审查的一部分，Superior Group 高管发现，全球员工都感到与总部、地区办事处和彼此之间缺乏联系。例如，陈旧的内部网已成为自上而下的事务，员工参与度很低，员工缺乏随时随地进行沟通的有效工具。
挑战
Superior Group 是一家提供劳动力生产力解决方案的公司，该公司发现，由于内部沟通和协作工具过时，其全球员工感觉与总部、地区办事处和彼此之间缺乏联系。该公司的内部网已成为自上而下的事务，员工参与度很低，而且员工缺乏随时随地进行沟通的有效工具。远程办公人员与同事和公司应用程序的联系有限。主要的协作方式是低效的电子邮件，IT 员工难以管理不断增长的附件库。这些因素阻碍了公司实现其生产力目标。
解决方案
为了应对这些挑战，Superior Group 转向成为一家社交企业，通过连接员工实现普遍通信、文件共享和社交协作。该公司评估了几种解决方案，包括与 IBM Sametime 软件、Microsoft SharePoint 和 Jive Software 集成的 IBM Connections 软件。经过广泛的评估，IBM 解决方案胜出。主要原因是 Connections 软件易于使用的社交、移动和文件共享功能；Sametime 软件强大的即时消息传递功能；以及易于定制和管理。IBM 首要业务合作伙伴 Avnet, Inc.（原 Ascendant Technology LLC）帮助确保了顺利实施。
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