Imlek Digitizes Administration Processes with DocuWare
Customer Company Size
Large Corporate
Region
- Europe
Country
- Serbia
Product
- DocuWare DMS
Tech Stack
- Document Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Food & Beverage
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- System Integration
About The Customer
Imlek is the largest dairy producer in the Balkan region with over 80 different dairy products on the market. The company, based in Serbia, has been in operation for over 50 years and has always focused on expert personnel and continuous improvement of production processes. Imlek is an innovative company that relies on modern technology to streamline its operations. The company has multiple production sites and a headquarters in Belgrade. The company's administrative processes were primarily paper-based, leading to inefficiencies and delays in approvals and payments.
The Challenge
Imlek, the largest dairy producer in the Balkan region, was facing challenges with its paper-based business processes. Documents such as supplier invoices, contracts, and other receipts were physically transported between individual production sites and their headquarters in Belgrade on a weekly basis. This resulted in numerous inconsistencies and delays in approval and payment, especially when processing incoming A/P invoices. Employees at both the head office and at the individual branches found it extremely difficult to trace the documents. Once the documents were sent out, there was no way for colleagues on site to search for individual receipts or information.
The Solution
Imlek implemented the DocuWare Document Management System (DMS) to digitize all their administration processes. The solution was implemented by an authorized DocuWare partner who set up about 130 digital workflows. The system automatically recognizes the type of document being stored and whether further processing steps are required. In the case of incoming invoices or contracts, the system defines the individual sign-off stages up to final processing, significantly increasing the transparency of internal process flows. The system also ensures that only authorized users can access confidential documents. Contracts and invoices approved or rejected with the help of digital stamps appear in the final step in the administration task lists, where final processing takes place.
Operational Impact
Quantitative Benefit
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