Improving Retention of Outsourced Personnel Through Smartphone Lending: A Case Study on Copro Holdings
Technology Category
- Networks & Connectivity - WiFi
- Robots - Wheeled Robots
Applicable Industries
- Education
- National Security & Defense
Applicable Functions
- Human Resources
Use Cases
- Personnel Tracking & Monitoring
- Virtual Training
Services
- System Integration
- Training
About The Customer
Copro Holdings Co., Ltd. is a listed company founded in 2006 that has experienced rapid growth. Its main business is outsourcing personnel to the construction industry. With over twenty branches and satellite offices in Japan, the company is developing a nationwide business while also setting up a corporate presence in Singapore with an eye towards the ASEAN market. It is listed in the First Section of the Tokyo Stock Exchange and the First Section of the Nagoya Stock Exchange. Copro Holdings runs its own training centers for outsourced engineers staffed with experts in every field and holds regular training sessions every three months. This training program enables Copro Holdings’ employees to stay at the top of their game.
The Challenge
Copro Holdings Co., Ltd., a rapidly growing company specializing in outsourcing construction and plant engineers, faced a significant challenge in improving the low retention rates in the staffing industry. The company aimed to outsource only the highest-quality personnel, which required a focus on hiring and training. A plan was put in place to lend all outsourced personnel smartphones with the goal of training and improving retention. However, finding a balance between security and usability proved difficult. The company also faced the challenge of changing the negative image of the construction industry as dangerous and involving long working hours. Additionally, some of the veteran engineers on staff were not accustomed to using smartphones, which added another layer of complexity to the implementation of the plan.
The Solution
Copro Holdings decided to deploy Check Point’s SandBlast Mobile to overcome the challenge of balancing security and usability. This solution allowed the company to keep track of the working hours of outsourced personnel in real time, enabling quick corrections to long working hours and facilitating appointments with company doctors. The deployment of smartphones also made the employees more security-conscious and created an environment that allowed them to focus on their work. The company was able to view its data in a timely fashion and stay in close communication with departments requiring follow-ups, which also made work go more smoothly at companies with outsourced personnel. To help the veteran engineers adapt to using smartphones, the company provided a manual, a list of anticipated questions and answers, and close support.
Operational Impact
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