Nintex > Case Studies > Innovatix's Digital Transformation: Streamlining Document Processes with eSignature

Innovatix's Digital Transformation: Streamlining Document Processes with eSignature

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Electronics
Paper & Pulp

Applicable Functions

Maintenance
Procurement

Use Cases

Leasing Finance Automation
Smart Contracts

Services

System Integration

About The Customer

Innovatix, LLC is the nation’s largest group purchasing organization (GPO) serving the non-acute care marketplace. It helps thousands of members throughout the United States and Puerto Rico achieve substantial savings on their daily purchases. Innovatix is dedicated to maintaining and growing an industry-leading contract portfolio of products and services that supports the goal of reducing expenses, while helping maintain and enhance the quality of services and care provided. Affiliate GPO, Essensa, is the newest and fastest growing GPO offering solutions for improved operating margins and supply chain management efficiencies for non-acute health care providers and other commercial markets nationwide. The companies manage a contract portfolio that gives preferred pricing for a vendor’s products and/or services; they facilitate their members’ execution of these contracts and work with wholesalers to ensure members are getting their proper pricing.

The Challenge

Innovatix, the nation’s largest group purchasing organization (GPO) serving the non-acute care marketplace, was facing a significant challenge in managing its membership paperwork process. The company, along with its affiliate GPO, Essensa, manages a contract portfolio with thousands of contracts and processes over 10,000 contract documents per month. To join Innovatix or Essensa GPO, prospects must submit membership paperwork and contract documents with varying levels of detail. In some cases, there could be dozens of documents totaling over 100 pages. Many of these documents are provided by vendors, limiting the flexibility in streamlining the volume of paperwork. The company wanted to transition from a paper-based system to an electronic document generation system that integrated with their recent implementation of Microsoft Dynamics CRM® 2011 and supported automatic identification of documents and electronic (digital) signatures.

The Solution

Innovatix used Nintex AssureSign to build a complete solution to generate documents and send out for signature quickly and easily. The document generation solution was custom-built by the company’s internal development team. It integrated with the company’s internal CRM system (Microsoft Dynamics® CRM 2011) and relied on Microsoft SharePoint and many custom solutions to provide a web-based document generation platform. This allowed account representatives to search, review, generate and transmit large volumes of documents entirely from their web browser. Nintex AssureSign’s robust API enabled Innovatix to control the document generation and signing process programmatically. It allowed the company to translate their internal PDF documents using code to Nintex AssureSign templates, eliminating the need for them to manage two sets of documents. Nintex AssureSign’s web services further allowed tight integration into their existing business process. Users then have the option to create PDF documents with bar codes that can later be faxed or scanned, or translate the PDF documents into Nintex AssureSign templates and begin the electronic signature process with their internal systems.

Operational Impact

The implementation of Nintex AssureSign has resulted in a greatly accelerated process for Innovatix. The solution enables Innovatix to generate documents and send out for signature quickly and easily. The process is now managed electronically, often going from start to end without generating a single piece of paper internally. When members sign electronically, there is not a single piece of paper generated for them, either. This has not only made the process faster and easier but also eliminated the need for paper, providing visibility into the status of documentation. The electronic signature process is greatly expanding within Innovatix, creating a completely paperless process.

Quantitative Benefit

The number of documents electronically signed increased over 500% between January 2013 and June 2013.
The company processes over 10,000 contract documents per month.
The solution allows the company to manage thousands of contracts.