Integrated SOA Solution Makes Insurance Group a Star with SLA Measurement
Customer Company Size
Large Corporate
Region
- Europe
Country
- Belgium
Product
- webMethods Integration Server
- webMethods Trading Networks
- CentraSite
- webMethods Mediator
- webMethods Insight
Tech Stack
- SOA
- XML
- COBOL
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Process Control & Optimization
- Real-Time Location System (RTLS)
- Regulatory Compliance Monitoring
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Landsbond der Christelijke mutualiteiten (LCm) heads a group of 20 regional health insurance funds and is the largest social health insurance organization in Belgium with over 4.5 million members. LCm has 5,900 employees and offers clients a wide range of products and services, including compulsory and voluntary insurances, health expense reimbursement, payment of allowances and law enforcement monitoring. LCM's primary goals were to increase their internal efficiency and be able to better manage changing requirements from their partners. At LCM, modernizing their IT infrastructure over the past several years has meant moving towards open platforms and systems without cleaning the slate entirely. For example, they have been able to modernize how they use COBOL, and it still remains an integral part of their systems today.
The Challenge
Landsbond der Christelijke Mutualiteiten (LCM) needed to quickly process an ever-growing volume of information they receive from the many stakeholders involved in health care provision. Managing and monitoring these transactions from start to finish was becoming increasingly complex and started to pose issues for LCM’s development capacities. LCM was looking for a high-performance integrated solution for exchanging B2B information on a flexible SOA foundation. A significant increase in data exchange volumes and rates, as well as the diversification of types and file formats posed several challenges for LCM, because this brought them increased workload and complexity, greater risk of being unable to meet deadlines and more time-critical data to manage.
The Solution
LCM selected Software AG’s integrated webMethods and CentraSite solution so they could exchange information fast and efficiently across their entire process landscape. Now they are able to automate, inspect, validate and index messages from their many applications and efficiently exchange information with their external partners. LCM can implement new services more quickly and is able to focus more of their resources on their core business. The webMethods and CentraSite integrated solution also brings two significant advantages that further increase the efficiency and reliability of LCM’s process chain: first, the rapid detection of any messaging-related problems, including identifying the error type and directly forwarding the message for resolution; second, a clearer segregation of roles and functions, which allows the access permissions of the stakeholders to be managed.
Operational Impact
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