Integrating Risk and Incident Management
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- LogicManager
Tech Stack
- Enterprise Risk Management software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
Services
- System Integration
- Training
About The Customer
Winona Health is an independent, community-owned healthcare provider that is focused on providing high quality, low cost healthcare to its community. The organization leverages technology, including the use of integrated electronic medical records, to deliver its services. Winona Health has been named repeatedly to Health Network's list of 'Most Wired' hospitals. The organization has between 1,000 to 5,000 employees and operates as a nonprofit in the hospitals and healthcare industry. Winona Health has received several accreditations and awards, including the HIMSS Stage 7 and Stage 6 recognitions, and the Performance Excellence Network (PEN) Award.
The Challenge
Winona Health, a community-owned healthcare provider, was facing a challenge in managing over 3,000 incidents related to patient and visitor safety each year. The existing incident management software was not capable of integrating with the board-mandated Enterprise Risk Management (ERM) program. The separation of the incident management program from ERM was reducing the value of the program as incidents were manifestations of risk. The organization needed to track their risk mitigation activities back to their effort on hospital incidents to understand which controls were most effective and where to provide additional resources. The implementation of a new system presented logistical challenges as well. The client had just 45 days between signing their agreement with LogicManager and the end of their contract with the previous incident management solution. Any downtime in employees being able to report patient safety incidents would cause huge regulatory and liability concerns.
The Solution
LogicManager's Business Analysts worked with Winona Health to streamline its incident reporting processes and procedures, ensuring that all critical information would be collected in an efficient manner. The organization's administrators were trained on how to manage changes to the process and configuration portal. Despite the strict time frame that required the system to support dozens of incident types, the customer paid no professional service fees and went live with a production environment on schedule, with zero downtime. Nurses, doctors, security personnel, and other users were trained during live virtual sessions with over 60 individuals. Training was supplemented by video tutorials and personalized user guides made by LogicManager at no additional cost to the customer. The healthcare organization was able to tie incidents back to the key drivers of risk, and identify trends and opportunities to reduce both the frequency and impact of patient and visitor safety incidents.
Operational Impact
Quantitative Benefit
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