Internet of Things Cycling Classes
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Peloton Bike
- Integrated sweat-resistant console
- Apteligent mobile application intelligence solution
Tech Stack
- Android
- IoT APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Consumer Goods
- Healthcare & Hospitals
Applicable Functions
- Product Research & Development
- Sales & Marketing
Use Cases
- Real-Time Location System (RTLS)
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Peloton is a company that offers high-energy group fitness products. They have completely re-invented fitness equipment to deliver a stellar product. Their Internet-of-Things inspired experience consists of a cutting-edge carbon steel bike with a near-silent belt drive and magnetic resistance flywheel, combined with sensors for a smooth, motivating, fun ride. The bike is equipped with an integrated sweat-resistant console that can link to heart rate monitors and wireless speakers. The console tracks calories burned, cadence, and power output. Peloton also offers live-streaming and on-demand classes with music from some of the best indoor cycling instructors broadcast directly to the Peloton bike. Riders can track progress and motivate friends before, after, or during class with a leaderboard. Additionally, instructors monitor live statistics to help motivate you during the class.
The Challenge
Peloton, a company that offers high-energy group fitness products, had to completely re-invent fitness equipment to deliver a stellar product. Their Internet-of-Things inspired experience consists of a cutting-edge carbon steel bike with a near-silent belt drive and magnetic resistance flywheel, combined with sensors for a smooth, motivating, fun ride. The bike is equipped with an integrated sweat-resistant console that can link to heart rate monitors and wireless speakers. The console tracks calories burned, cadence, and power output. Peloton also offers live-streaming and on-demand classes with music from some of the best indoor cycling instructors broadcast directly to the Peloton bike. Riders can track progress and motivate friends before, after, or during class with a leaderboard. Additionally, instructors monitor live statistics to help motivate you during the class. To offer the most effective workouts in the world, Peloton must ensure the experience of their IoT bike is fast and flawless. Peloton requires proactive insight into the customer’s experience, making sure not to react to support calls with minimal context.
The Solution
Peloton turned to Apteligent’s mobile app intelligence solution for proactive monitoring and actionable diagnostic information. The team had considered an alternative offering from Twitter but wanted a complete solution for both error and service monitoring - and wanted to ensure user data privacy. Peloton has integrated Apteligent into the onboard console app, as well as directly into OS-level services to monitor hardware-based sensor issues. In addition, Peloton uses Apteligent’s service monitoring to correlate and trend HTTP activity from the Peloton bike to behavior on the server side. In both cases, the team leverages breadcrumbs to retrace the exact steps a Peloton user took that led up to performance issues. This makes it much easier to troubleshoot problems customers are facing.
Operational Impact
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