CensorNet > Case Studies > Intility Implements Censornet’s Self-Service Password Reset Solution

Intility Implements Censornet’s Self-Service Password Reset Solution

Customer Company Size

Large Corporate

Region

Europe

Country

Norway

Product

Censornet Password Reset Module

Tech Stack

Cloud-based Infrastructure

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

About The Customer

Intility is a managed cloud service provider that is responsible for identity management across 500 companies and 15,000 users. The company is committed to maintaining a high level of security for its platform, which requires all users to comply with a strict password policy. This policy, however, has resulted in a significant number of password-related calls to the helpdesk, putting a strain on the company's resources. In order to improve security and user friendliness, Intility sought a solution that would allow for secure and convenient self-service password resets.

The Challenge

Intility, a managed cloud provider, was facing a challenge with its password policy. The policy required users to frequently change their passwords, which led to users often forgetting their passwords and needing to contact the help desk for assistance. This resulted in a strain on Intility’s helpdesk function, which had to handle a growing number of password-related calls. Additionally, security was a concern as it was difficult to verify the identity of the person requesting the password reset.

The Solution

To address the challenge, Intility implemented Censornet’s self-service password reset solution. This solution offered secure and convenient self-service password reset functionality and leveraged multi-factor authentication to confirm the user’s identity. The self-service portal enabled Intility's 15,000 users to easily change their passwords anytime and anywhere, and from any type of device. One of the major advantages of the Intility platform is that its cloud-based infrastructure allows for simultaneous deployment of solutions to all customers. This meant that all of Intility’s 500 customers and 15,000 users had access to Censornet PRM service at the same time, without downtime and at no extra cost.

Operational Impact

The implementation of Censornet’s self-service password reset solution went smoothly and was found to be very intuitive and convenient by the users.
The solution allowed users to get back online quickly, improving productivity.
The simultaneous deployment of the solution to all customers ensured a more cost-effective operation for Intility.
The solution also allowed Intility's technicians to focus on more complicated cases than password inquiries.

Quantitative Benefit

All 15,000 users had access to Censornet PRM service at the same time, without downtime and at no extra cost.
The solution was deployed to all of Intility’s 500 customers simultaneously.