Intu Properties Plc: Streamlining Board Governance with Diligent Boards
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Diligent Boards
Tech Stack
- Cloud-based software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Intu Properties Plc is a leading owner, manager, and developer of prime regional shopping centres. The company owns eight of the UK's top 20 and three of Spain's top ten retail and leisure shopping destinations. Intu is focused on creating the best places for shopping and leisure so customers visit more often and stay longer. Its unique customer insight helps it understand what customers want now and in the future and continuous investment in its centres helps retailers flourish, communities thrive and its business grow.
The Challenge
Intu Properties Plc, a leading owner, manager, and developer of prime regional shopping centres, faced significant challenges in managing its Board, which holds more than 30 Board and committee meetings per year. The process of sourcing and collating Board meeting materials was time-consuming and cumbersome, often involving the printing of 600-page packs on reams of paper, which would then need to be collated and dispatched through the post. The company also faced the challenge of securely managing ultra-sensitive documents related to public company offers, ensuring that only authorized individuals had access to these documents.
The Solution
In 2013, Intu started using Diligent Boards, a cloud-based software solution, to build, manage and distribute board packs. The software allowed for the straightforward uploading and distribution of materials to directors, who could then access them via company iPads. Diligent Boards also provided the ability to set document access permissions, ensuring that sensitive documents could be securely accessed by only those authorized to see them. The software also included features such as Voting & Resolutions for interim Board evaluations, and a Resource Centre feature for storing regulatory news service announcements, high level press cuttings, and annual reports. The software's intuitive interface also saved time for new Directors, most of whom required only a quick walkthrough to get started.
Operational Impact
Quantitative Benefit
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